This
position
is
listed
on
behalf
of
a
partner
company,
who
manages
all
applications
and
next
steps.
Our
partner
is
looking
for
a
Forward
Deployed
Product
Manager
based
in
the
United
States
.
This
is
an
exciting
opportunity
for
a
customer-focused
product
professional
to
help
transform
complex
customer
support
operations
through
advanced
AI-powered
solutions.
You
will
manage
a
portfolio
of
growth
accounts,
lead
product
deployments,
and
ensure
customers
achieve
measurable
business
outcomes
from
intelligent
customer
service
automation.
Working
closely
with
engineering
teams
and
customer
stakeholders,
you
will
translate
operational
challenges
into
practical
solutions
that
improve
efficiency,
customer
experience,
and
business
performance.
You
will
take
a
hands-on
approach
to
investigating
issues,
building,
testing,
and
deploying
product
improvements
using
AI-powered
development
tools.
A
key
part
of
the
role
involves
empowering
customers
to
manage
and
optimize
their
own
AI
workflows
while
identifying
opportunities
for
account
expansion.
You
will
also
bring
customer
insights
back
to
the
product
team
to
help
shape
future
developments
and
solve
recurring
challenges
at
scale.
This
remote
opportunity
offers
significant
ownership,
exposure
to
innovative
AI
technology,
and
the
chance
to
make
a
meaningful
impact
in
a
fast-growing,
collaborative
startup
environment.
Accountabilities
Customer
Deployment
and
Implementation:
Lead
end-to-end
deployments
for
assigned
customers,
collaborating
with
Forward
Deployed
Engineers
and
customer
stakeholders
to
define
implementation
plans,
establish
priorities,
and
align
on
measurable
success
criteria.
Account
Management
and
Growth:
Own
a
portfolio
of
growth
accounts
after
launch,
monitoring
product
performance,
adoption,
retention,
and
usage
against
contractual
commitments
while
identifying
opportunities
to
expand
existing
partnerships.
Product
Configuration
and
Optimization:
Investigate
customer
challenges,
identify
opportunities
to
improve
AI-powered
customer
support
workflows,
and
independently
build,
test,
and
deploy
solutions
into
production
in
collaboration
with
engineering
teams.
Customer
Enablement:
Train
and
empower
customer
teams
to
build,
test,
and
optimize
their
own
AI-powered
support
workflows,
enabling
them
to
become
more
autonomous
and
achieve
increasing
value
from
the
platform.
AI-Powered
Problem
Solving:
Use
available
AI
tools
and
development
agents
to
analyze
issues,
investigate
conversation
logs,
test
solutions,
and
accelerate
implementation
without
depending
on
engineering
resources
for
every
change.
Business
Development
and
Expansion:
Build
trusted
relationships
with
customer
stakeholders,
identify
new
use
cases,
develop
business
cases
for
additional
deployments,
and
demonstrate
how
further
automation
can
improve
operational
outcomes.
Cross-Functional
Product
Collaboration:
Communicate
customer
needs,
recurring
challenges,
and
improvement
opportunities
to
the
Product
team,
supporting
prioritization
and
following
key
initiatives
through
to
delivery.
Customer
Performance
and
Value
Delivery:
Monitor
deployment
effectiveness,
identify
opportunities
to
improve
automation
quality,
and
ensure
solutions
align
with
customer
policies,
business
objectives,
and
operational
requirements.
Scalable
Solutions
and
Continuous
Improvement:
Recognize
patterns
across
customer
accounts
and
help
develop
reusable
solutions
that
reduce
repetitive
work,
improve
implementation
efficiency,
and
strengthen
the
overall
customer
experience.
Requirements
Relevant
Professional
Experience:
At
least
two
years
of
experience
owning
customer
outcomes
in
account
management,
customer
success,
consulting,
implementation,
product
management,
operations,
or
a
related
field.
Demonstrated
accountability
for
results
is
more
important
than
a
specific
job
title.
Customer
Relationship
Management:
Proven
ability
to
establish
trusted
relationships
with
senior
customer
stakeholders,
understand
their
business
priorities,
and
contribute
to
customer
retention
and
account
growth.
Startup
and
Scale-Up
Experience:
Comfort
working
in
a
fast-paced,
evolving
environment
where
processes
are
still
being
developed
and
individuals
are
expected
to
take
initiative
and
adapt
quickly.
Practical
AI
Experience:
Hands-on
experience
building
with
AI
tools
or
deploying
AI-powered
solutions,
with
the
ability
to
evaluate
their
effectiveness,
understand
their
limitations,
and
explain
what
has
worked
in
practice.
Technical
Problem-Solving:
Ability
to
investigate
technical
and
operational
issues
independently
by
working
with
API
documentation,
conversation
logs,
usage
data,
and
other
relevant
information.
Product
Implementation
and
Adoption:
Experience
helping
customers
or
colleagues
realize
measurable
value
from
complex
products
through
implementation,
configuration,
training,
and
continuous
improvement.
Analytical
and
Strategic
Thinking:
Ability
to
identify
root
causes,
evaluate
potential
solutions,
prioritize
opportunities,
and
connect
product
improvements
to
measurable
customer
and
business
outcomes.
Communication
and
Collaboration:
Strong
interpersonal
skills
and
the
ability
to
coordinate
effectively
with
customers,
engineers,
and
product
teams
while
translating
complex
requirements
into
actionable
plans.
Ownership
and
Initiative:
A
proactive,
resourceful
approach
to
managing
multiple
accounts,
solving
problems,
and
delivering
results
without
waiting
for
detailed
instructions.
Preferred
Industry
Experience:
Experience
in
fintech,
healthcare,
or
another
regulated
industry
is
advantageous,
particularly
in
environments
where
accuracy,
security,
and
compliance
are
critical.
Additional
Advantages:
Experience
contributing
customer
insights
to
product
roadmaps
or
deploying
AI
products
that
have
delivered
measurable
business
results
is
a
plus.
Growth
Mindset:
Curiosity,
adaptability,
and
a
genuine
interest
in
learning
new
technologies
and
helping
customers
improve
how
they
operate.
Benefits
Remote
flexibility:
Work
remotely
from
the
United
States,
with
a
flexible
approach
to
working
hours
that
supports
work-life
balance.
Competitive
growth
opportunities:
Join
an
early-stage,
rapidly
growing
organization
where
you
can
influence
product
direction,
customer
strategy,
and
internal
processes.
Accelerated
career
development:
Performance
and
promotion
opportunities
are
reviewed
regularly,
with
leadership
evaluating
progress
and
recognizing
strong
contributions
approximately
every
six
weeks.
AI-native
work
environment:
Access
to
AI
tools,
including
Claude
Code,
with
unrestricted
usage
and
opportunities
to
develop
practical
skills
in
emerging
AI
technologies.
Company-wide
retreats:
Twice-yearly
company
gatherings
in
Hawaii,
bringing
distributed
teams
together
to
collaborate,
build
new
ideas,
and
strengthen
working
relationships.
Collaborative
culture:
Work
in
a
low-ego,
high-trust
environment
that
values
curiosity,
accountability,
inclusion,
and
continuous
learning.
Meaningful
ownership:
Take
responsibility
for
customer
outcomes
and
help
shape
how
AI
transforms
complex
support
operations
across
multiple
industries.
Hands-on
learning:
Gain
exposure
to
real-world
AI
deployments,
technical
problem-solving,
customer
strategy,
and
product
development.
Respectful
recruitment
experience:
Participate
in
an
interview
process
that
includes
informal
conversations
and
a
paid
work
trial
of
approximately
two
days,
allowing
both
parties
to
assess
the
fit
through
practical
collaboration.