Help developers integrate, debug, and succeed with SDKs and APIs across React and mobile apps, backend servers, and CLI tools.
Triage, troubleshoot, and resolve customer issues across SDKs and APIs for web, mobile, and backend integrations.
Debug integrations across platforms and languages; identify, reproduce, and document bugs, partnering with engineering to resolve them.
Support customers with setting up and verifying integrations, including configuration, authentication flows, and signing.
Create and maintain example code, troubleshooting guides, and internal playbooks.
Identify patterns in recurring issues and propose improvements to documentation and SDKs.
Share customer feedback and insights with Product and Engineering; improve internal tools and processes to scale technical support.
Requirements
2–6 years of experience in a technical support, solutions engineering, or software engineering role.
Strong working knowledge of TypeScript and React; familiarity with React Native or other mobile SDKs.
Experience debugging APIs, including REST, JSON, authentication headers, and 4xx/5xx errors.
Strong problem-solving skills and comfort investigating unfamiliar systems.
Clear, empathetic written and verbal communication; ability to thrive in a fast-paced startup environment with shifting priorities and frequent context switching.
Previous experience in crypto/web3; experience supporting developer tools, APIs, or SDKs; and prior customer-facing technical experience in crypto, fintech, or security products.
Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools).
Product-minded, curious about secure infrastructure and crypto key management.