About the company
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty.
Responsibilities
- Define and evolve PagerDuty's packaging architecture — tiers, feature placement, usage-based levers, and entitlement frameworks — in partnership with Product and Engineering.
- Build and maintain a monetization review process so product teams bring pricing strategy into roadmap decisions early.
- Lead SKU design and experimentation: develop frameworks for how we create, test, and iterate on packaging changes quickly and safely.
- Own the monetization platform roadmap — usage tracking, entitlement flexibility, SKU experimentation velocity — in partnership with Engineering and Revenue Systems.
- Operationalize pricing for the field: discount governance, approval workflows, customer-facing messaging, and enablement materials.
- Lead packaging migration execution as we transition legacy customers to our modern Operations Cloud plans.
- Track and report on pricing initiative performance — win rates, discounting patterns, migration progress, ARR impact by segment.
- Build or leverage financial modeling capabilities (in partnership with Finance) to evaluate pricing scenarios and segment-level impact.
- Get in front of customers regularly to pressure-test pricing assumptions and surface friction points.
Requirements
- 10+ years in B2B SaaS in roles spanning product management, pricing strategy, and/or monetization.
- Demonstrated experience owning packaging architecture and feature tiering decisions — not just supporting them.
- Track record of running pricing experiments and measuring commercial impact.
- Strong cross-functional credibility with Sales, Finance, Product, and Go-To-Market leadership.
- Experience managing pricing change in the field — migrations, repackaging, new monetization models.
- Ability to mentor and grow other pricing and product professionals.