About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Review Generation Team Lead & Community Manager based in United States.
Responsibilities
- Own the strategy, roadmap, and prioritization framework for review generation initiatives across product lines, customer segments, and enterprise accounts.
- Lead, coach, and develop a team of campaign specialists and managers, establishing goals, providing feedback, and supporting professional growth.
- Partner with senior marketing, content, research, customer success, and enterprise stakeholders to align review generation priorities with pipeline, content, research, renewal, and expansion objectives.
- Build and nurture an engaged community of reviewers and buyers through recognition, incentive, loyalty, and ambassador-style programs.
- Establish team-wide KPIs covering review volume, quality, velocity, and campaign performance.
- Establish and maintain compliance standards for review-generation activities, including CAN-SPAM, GDPR, email regulations, and internal best practices.
- Improve campaign performance through segmentation, personalization, experimentation, and A/B testing.
- Leverage AI tools and automation to optimize workflows, increase team efficiency, and strengthen campaign execution.
Requirements
- 5+ years of experience in email marketing, community management, or a related field, including 1–2+ years in a people management or team leadership position.
- Bachelor’s degree in Marketing, Communications, or a related discipline.
- Strong knowledge of marketing automation platforms such as Ortto, Marketo, or Salesforce Marketing Cloud.
- Excellent writing, editing, and content strategy skills.
- Proficiency with CRM platforms such as Salesforce Data Cloud, along with basic HTML, CSS, and/or Liquid skills.
- Experience in review generation, user-generated content, or online community management is preferred.
- Background in B2B SaaS or enterprise technology is preferred.
Conditions
- Comprehensive healthcare coverage for employees and their families.
- Monthly wellness reimbursement.
- 401(k) with up to 5% company matching for U.S. employees.
- Stock options for employees.
- Annual learning reimbursement to support professional development.