About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Product Manager - Consumer & Customer Experience Platform based in United States.
This is a senior product leadership opportunity focused on shaping AI-powered customer engagement and sales enablement solutions at global scale.
Responsibilities
- Define and drive the product vision, strategy, roadmap, prioritization, and lifecycle for strategic customer experience and engagement platform capabilities.
- Translate customer, user, and business needs into scalable digital products that generate measurable business outcomes and customer value.
- Lead product discovery, prioritization, and delivery using Agile, DevOps, and Design Thinking methodologies.
- Shape AI-enabled capabilities such as personalization, intelligent recommendations, conversational experiences, and next-best-action solutions.
- Partner closely with engineering, data science, analytics, UX, and other technical teams to deliver innovative, reliable, and high-quality products.
- Drive adoption of product capabilities across global markets and continuously evaluate their impact on customer engagement and business performance.
- Monitor product performance, customer feedback, adoption metrics, and business KPIs to identify opportunities for continuous improvement.
- Influence senior stakeholders and align cross-functional teams around a shared product vision, priorities, and measurable outcomes.
- Champion customer-centric product management practices and contribute to a culture of innovation, experimentation, and continuous learning.
Requirements
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- 10+ years of professional Product Management experience, including demonstrated ownership of complex digital products and platforms.
- 5+ years of experience working within Agile and DevOps environments.
- Proven ability to define product strategy, vision, roadmaps, and lifecycle plans for technology-enabled products.
- Strong experience leading complex, cross-functional initiatives through influence rather than direct authority.
- Demonstrated ability to collaborate effectively with engineering teams and translate technical opportunities into valuable products.
- Strong understanding of customer experience, digital engagement, data, analytics, and emerging AI capabilities.
- Excellent communication and stakeholder-management skills, with the ability to engage confidently with both technical and non-technical audiences.
- Experience building, scaling, or managing AI-enabled products and digital experiences is highly desirable.
- Experience supporting commercial, sales, marketing, or customer engagement functions is preferred.
- Familiarity with Design Thinking and user-centered product development approaches.
- Ability to connect technology investments to measurable business value and communicate product impact effectively.
- Experience delivering products within large, complex, or global organizations is a strong advantage.
- Experience in Consumer Health, FMCG, pharmaceutical, or other regulated industries is preferred.
Conditions
- Strategic ownership of AI-powered products supporting global customer engagement and digital transformation initiatives.
- Opportunity to shape innovative customer experiences and deliver measurable business impact at scale.
- Highly visible role working across product management, customer experience, data, analytics, and artificial intelligence.
- Leadership opportunities through influence and cross-functional collaboration without direct people-management responsibilities.
- Hybrid working model with the flexibility to combine home and office work, subject to agreement with the manager.
- Minimum monthly gross compensation of 32,640 PLN, with final compensation based on experience, qualifications, responsibilities, and internal alignment.
- Eligibility for performance-based variable compensation and bonuses.
- Medical care above statutory requirements.
- Flexible benefits supporting leisure, wellbeing, and sports activities.
- Group life, accident, and disability insurance.
- Employer-supported pension plans with regular company contributions.
- Home office allowance supporting flexible working arrangements.
- Additional paid holidays.
- Opportunities to work with global teams and contribute to large-scale digital transformation initiatives.