About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Lead design workshops using the FLIGHT framework to define AI-native reference patterns and set the solution standards partners build to on the Now Platform.
- Apply an AI-first mindset in all partner engagements — from design workshops to solution architecture — ensuring partners are equipped to lead in an AI-driven market.
- Translate partner ideas and industry opportunities into actionable blueprints, validated architectures, and minimum viable product specifications.
- Drive conversations around market positioning, industry opportunities, and how AI can create differentiated solutions.
- Provide expert architecture and AI readiness guidance ensuring partner solutions meet ServiceNow standards for quality, performance, and simplicity.
- Conduct deep architectural reviews for net-new patterns, complex multi-product integrations, and advanced AI/agentic scenarios.
- Evaluate solution architectures against the Partner Co-Innovation Framework including upgrade survivability, security posture, and scalability.
- Collaborate with Product and Engineering teams to align partner innovations with ServiceNow platform priorities and AI strategy.
- Capture, document, and publish repeatable patterns, architectures, and design frameworks (Orbital, FLIGHT) to scale partner innovation across the ecosystem.
- Develop industry-specific reference architectures for verticals including Financial Services, Healthcare, Manufacturing, and Public Sector.
- Contribute validated patterns to the Pattern Library for use by partners across all Co-Innovation Maturity Tiers.
- Continuously refine design frameworks and delivery methods to enhance partner experience and measurable business outcomes.
- Mentor partners on design standards and architecture best practices.
Requirements
- Passion for innovation, design standards, and cutting-edge architecture practices.
- Experience with AI-first solution design and architecture.
- Knowledge of ServiceNow platform and design thinking frameworks.
- Ability to work across partners as a force multiplier focused on standards, reuse, and quality.
Conditions
- Full-time, Regular
- Work Persona: Flexible
- Region: EMEA - Europe, Middle East and Africa