About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Responsibilities
- Define and articulate the strategic direction for ITAM and ITOM Services across the Americas, establishing clear market positioning, competitive differentiation, and long-term growth objectives that align with ServiceNow's broader business strategy.
- Develop and execute a comprehensive business plan for ITAM and ITOM Services, forecasting market opportunities, identifying expansion vectors within key customer segments, and establishing measurable KPIs to drive practice performance and revenue growth.
- Lead strategic capability development initiatives and establish ITAM and ITOM as a recognized thought leader in the industry, positioning ServiceNow as the preferred partner for enterprise asset optimization and operations excellence.
- Stay informed of ITAM and ITOM trends, customer landscape changes, regulatory requirements, and emerging opportunities in IT operations and asset governance to shape practice strategy and enhance ServiceNow portfolio positioning.
- Provide visionary leadership and active mentorship to your team of technical consultants and Business Process Consultants, fostering a high-performance delivery culture centered on customer success, innovation, and continuous improvement.
- Manage delivery execution for a team of senior-level technical consultants and Business Process Consultants, ensuring successful delivery of strategic transformation initiatives while maintaining strict quality standards and delivery excellence.
- Establish and manage delivery quality standards spanning sales support through customer hyper-care, including oversight of internal resources and delivery partners to ensure consistent, world-class outcomes.
- Monitor key delivery metrics and team performance, using data-driven insights to improve operational efficiency, service excellence, consultant productivity, and practice profitability.
- Build and maintain executive-level relationships with key customer stakeholders.
Requirements
- Proven experience in leading ITAM and ITOM services delivery, with a strong understanding of the ITAM and ITOM domain.
- Experience managing senior-level technical consultants and Business Process Consultants.
- Strong strategic leadership and business planning skills.
- Excellent executive relationship management and communication skills.
- Knowledge of ITAM and ITOM trends, customer landscape changes, regulatory requirements, and emerging opportunities.
- Ability to drive sales strategies and achieve revenue targets.
Conditions
- Work Persona: Flexible or Remote
- Region: AMS - North America and Canada
- Full-time position