Senior Agentic Product Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Agentic Product Manager based in Canada.

• Lead discovery sessions with enterprise customers to understand their business processes, operational workflows, key performance indicators, technical requirements, and constraints.
• Identify opportunities for intelligent automation and design agentic orchestration strategies that leverage AI platforms to streamline complex customer experience workflows.
• Develop comprehensive solution blueprints covering workflows, data exchanges, escalation paths, operational guardrails, analytics, and AI agent lifecycle management.
• Define end-to-end Agentic AI architectures, including user intents, agent actions, tools, integration points, decision logic, and orchestration mechanisms.
• Collaborate with customer technical teams to identify and document integration requirements involving REST APIs, event-driven systems, single sign-on (SSO), CRM platforms, ticketing solutions, and internal enterprise tools.
• Create detailed integration design documents and support Integration Engineers throughout implementation, troubleshooting, and deployment.
• Ensure proposed solutions meet enterprise requirements for security, reliability, auditability, governance, and operational scalability.
• Partner with Product and Engineering teams to translate customer needs into actionable product requirements, feature enhancements, and technical specifications.
• Act as the product owner throughout deployment, defining priorities, clarifying requirements, establishing acceptance criteria, and guiding workflow iterations.
• Work with Quality Assurance teams to validate end-to-end solution behavior, develop test plans, assess real-world scenarios, and establish measurable success criteria.
• Review AI agent interactions and outputs to improve user experience, response quality, workflow accuracy, and overall system performance.
• Serve as a trusted advisor to customer stakeholders across Customer Experience, Operations, Digital Transformation, and Engineering, providing architectural guidance and strategic recommendations.
• Present solution designs, implementation best practices, and product roadmap recommendations to technical and business audiences.
• Train customer teams on agentic workflows, governance practices, and performance optimization strategies to support successful adoption.
• Drive timely, high-quality project delivery while minimizing rework and ensuring measurable business outcomes.
• Develop reusable playbooks, workflow templates, and integration patterns to improve implementation efficiency and scalability across customer engagements.
• Maintain up-to-date expertise in Agentic AI, large language models (LLMs), workflow orchestration, enterprise software, and emerging automation technologies.

• Between 4 and 10 years of professional experience in Solutions Architecture, Implementation Consulting, Product Consulting, Workflow Design, or a related field within enterprise SaaS or AI platforms.
• Demonstrated experience designing complex business workflows and technical integrations across enterprise systems.
• Strong ability to gather and analyze business requirements, translate them into detailed technical specifications, and drive execution from solution design through deployment.
• Proven customer-facing consulting experience, with excellent communication, presentation, facilitation, and stakeholder management skills.
• Solid understanding of REST APIs, event-driven architectures, data flows, system integrations, and enterprise technology environments.
• Experience collaborating across multidisciplinary teams, including Customer Success, Product Management, Engineering, Integration, and Quality Assurance.
• Strong analytical and problem-solving skills, with the ability to translate complex operational challenges into structured, scalable technical solutions.
• A customer-oriented and delivery-focused mindset, with the ability to manage competing priorities, communicate technical trade-offs, and maintain alignment between business objectives and implementation requirements.

• Experience with Conversational AI, Agentic AI, robotic process automation (RPA), intelligent automation, CRM and ticketing platforms, or LLM-powered products.
• Hands-on experience designing business logic, decision trees, orchestration strategies, and automated workflows is an advantage.
• Experience supporting enterprise customers in industries such as aviation, banking and financial services (BFSI), telecommunications, retail, or large-scale customer support is a plus.
• A strong interest in emerging AI technologies.