About the company
Iterable is the AI customer engagement platform, built for enterprise scale, loved by teams, and trusted by global brands like Redfin, SeatGeek, Priceline, Calm, and Box. Our platform empowers organizations to activate customer data from any source, design seamless cross-channel experiences, and optimize engagement with Nova Intelligence, the AI layer of our platform, all with enterprise-grade security and compliance.
Responsibilities
- Become a subject matter expert on the Iterable platform and use that knowledge to help build internal tools that support customer-facing teams.
- Serve as an internal escalation point for high-complexity support issues and provide direct technical support to customers when escalated issues require advanced investigation.
- Query standard and nonstandard databases to troubleshoot issues, provide data insights, and support complex workflows.
- Collaborate closely with Engineering to support internal API integrations and custom tooling development.
- Analyze support trends and identify opportunities to improve tooling and reduce manual work.
- Develop or enhance internal dashboards, automation scripts, and troubleshooting utilities.
- Document findings and contribute to the team's knowledge base.
Requirements
- 1-3 years of experience in a technical support engineering role or a similar role.
- Proficiency in scripting or programming languages.
- Strong understanding of APIs, including debugging with browser developer tools, Postman, or similar tools.
- Familiarity with front-end web technologies (HTML, JavaScript, CSS), either through professional experience or a credible software development boot camp.
- Working knowledge of DNS, SPF, DKIM, DMARC, and email deliverability concepts.
- Passion for building internal tools, automation, and improving operational efficiency.
- Excellent analytical and communication skills.
- Comfortable working in a fast-paced, cross-functional environment.
Conditions
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Community Impact Days
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation