Mayflower is a technology company building high-load products used by millions worldwide, with in-house payment system, AR/VR, Machine Learning, and Computer Vision expertise.
Responsibilities
Monitor the automated fraud system and review suspicious users.
Chargeback handling, review, and representation.
Customer support for payments and fraud related issues.
General assistance to the Finance and Risk Department.
Rotating 24/7 shifts.
Requirements
Minimum 1 year of experience in Online Customer Support, Banking, Financial Services, or Online Payments preferred.
Minimum 2 years of experience in a fraud-related role or similar required.
Fluency in English is a must, additional languages advantageous.
Interest in online businesses and online payments/fraud.
Critical thinker with fast decision-making ability.
Excellent attention to detail.
Conditions
On-site in Limassol, Cyprus (with 42 remote days/year).
24/7 rotating shift system.
EU-based employment contract.
Transparent performance reviews twice a year with bonus opportunities.
Private medical insurance for you and your family, corporate mobile plan.
Provident fund (Cyprus).
Mindfulness & well-being support, 50% coverage of school and kindergarten fees.
Fully covered sports benefits, in-house electric scooters and bike rentals.
Paid language courses and development programs.
Fully equipped office in Limassol, free catering and coffee bar.