About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Analyst - BT based in the United States.
As a Senior Business Analyst, you’ll bridge business stakeholders and technical teams to improve technology supporting student success.
Responsibilities
- Gather, analyze, and document business requirements, translating stakeholder needs into Salesforce solutions, configurations, system designs, and actionable user stories.
- Evaluate existing Salesforce solutions, processes, and user behaviors to identify opportunities for improved automation, reporting, usability, adoption, and data integrity.
- Conduct gap analyses and recommend solutions that appropriately balance Salesforce standard functionality with the need for customization.
- Translate business requirements into well-defined user stories within an Agile framework and collaborate with development teams to clarify scope, resolve concerns, and support delivery.
- Track system issues, develop recommendations, coordinate resolution, and help ensure business processes and technology operate reliably.
- Create current-state and future-state process maps based on stakeholder interviews and detailed process analysis.
- Partner with QA teams to define test cases, validate system changes, and ensure delivered enhancements meet business requirements.
- Identify opportunities to improve data quality and translate reporting needs into actionable requirements that support informed decision-making.
- Manage multiple concurrent priorities and contribute effectively to cross-functional initiatives with competing deadlines and stakeholders.
- Build trusted relationships across the organization, communicate complex concepts clearly, influence decisions, and ensure technology solutions remain aligned with business priorities.
- Support continuous improvements that enhance operational efficiency, user experience, Salesforce adoption, and outcomes for university partners and students.
Requirements
- Bring 5+ years of experience in business analysis, product analysis, or technical support, including hands-on experience translating business needs into Salesforce solutions.
- Demonstrate strong experience gathering, documenting, and translating requirements into user stories within Agile delivery environments.
- Have experience partnering closely with software development and QA teams to support Salesforce enhancements from requirements through testing and delivery.
- Possess strong analytical, problem-solving, process-mapping, documentation, and requirements-management skills.
- Communicate complex technical and business concepts clearly and effectively to both technical and non-technical audiences.
- Demonstrate strong stakeholder-management and relationship-building skills, with the ability to influence outcomes across cross-functional teams.
- Hold a bachelor’s degree in a relevant field or have equivalent professional experience; a Salesforce Administrator certification is preferred.
- Experience with Salesforce configuration, reporting, data management, or administration beyond core business analysis responsibilities is highly valued.
- Experience in higher education, education technology, student success, or environments supporting university partners and learners is a plus.
- Experience supporting business transformation, process evolution, user adoption, or technology-enabled efficiency initiatives is desirable.
- Familiarity with AI-enabled tools and their application to improve productivity, processes, or organizational scale is beneficial.
- Bring 1–2 years of experience specifically performing at a Senior Business Analyst level, preferably in a complex, cross-functional environment.
Conditions
- Full-time, remote position based in the United States.
- Opportunity to contribute to technology that expands access to affordable, workforce-relevant education.
- Mission-driven environment focused on improving experiences and outcomes for students and university partners.
- Opportunity to work cross-functionally with Product, Technology, QA, and business stakeholders.
- Exposure to Salesforce, Agile methodologies, business transformation, data quality, reporting, and emerging AI-enabled technologies.
- Inclusive workplace committed to equal opportunity and a diverse workforce.
- Opportunity to make measurable improvements to processes, technology adoption, and operational efficiency.
- Compensation and additional benefits are provided as part of the overall employment package.