Salesforce Application Engineer

Mozilla is a non-profit-backed technology company focused on making the internet better for people. Mozilla Corporation is wholly owned by the Mozilla Foundation.

• Architect, build, and own Salesforce Sales Cloud for enterprise sales and revenue operations, starting with implementation and continuing through ongoing platform ownership.
• Establish scalable architecture covering data models, business-unit structure, security, integrations, and release management; partner with the implementation team and build internal operational knowledge.
• Deliver the production-ready Sales Cloud foundation for the Firefox Enterprise launch.
• Own the platform’s technical health and evolution; develop a roadmap for lead-to-cash capabilities including contracting, entitlements, delivery tracking, renewals, and finance integrations.
• Deliver and evaluate secure AI-assisted workflows and improve platform reliability, data quality, release confidence, and user experience.
• Lead architecture and hands-on development across multiple enterprise product lines; review designs and custom code.
• Define data models, account and opportunity structures, sales processes, role hierarchies, record types, and sharing rules.
• Build and maintain capabilities using Salesforce Flow, validation rules, approval processes, custom objects, page layouts, reports, and dashboards.
• Design lead-to-cash capabilities spanning quoting, contracting, order workflows, service delivery, entitlements, renewals, and revenue-management integrations.
• Build and maintain integrations with NetSuite, BigQuery, the contract-management platform, and other operational systems.
• Establish environment strategy, sandbox governance, source control, automated testing, deployment pipelines, release controls, rollback practices, architecture documentation, and operational runbooks.
• Design and maintain field-level security, permission models, role hierarchies, and sharing architecture aligned with security requirements and ISO and SOC 2 controls.
• Build secure MCP servers and integrations exposing approved CRM data and actions to AI assistants and agentic workflows.
• Partner with Sales, Revenue Operations, Finance, Legal, Security, and IT to understand problems, evaluate tradeoffs, and prioritize platform investments.
• Establish a sustainable support model and lead resolution of complex production issues, vendor escalations, and platform risks.

• At least eight years in Salesforce engineering, administration, or architecture.
• Experience leading or playing a major technical role in implementing and operating a complex Salesforce environment.
• Advanced proficiency with Salesforce declarative capabilities, including Flow, validation rules, approval processes, record types, permission models, and sharing rules.
• Hands-on ability to read, write, test, and review Apex, SOQL, and Lightning Web Components.
• Experience designing Salesforce data and security models for multiple business units, product lines, or sales processes.
• Strong understanding of lead-to-cash processes, including opportunities, quoting, contracting, orders, fulfillment or service delivery, renewals, and finance-system handoffs.
• Experience integrating Salesforce with enterprise platforms through REST or SOAP APIs, event-driven patterns, middleware, or integration platforms.
• Experience building AI assistants, agents, or MCP integrations that securely use enterprise data and actions.
• Ability to communicate architecture decisions and technical tradeoffs clearly to business leaders, technical teams, and implementation partners; work independently, set priorities, and lead complex work across teams.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
• Preferred: Salesforce Advanced Administrator, Platform App Builder, Platform Developer, Application Architect, or System Architect credentials; experience with environment management, automated testing, source control, CI/CD, and release management; NetSuite or other ERP integration; BigQuery or another enterprise data platform; Workato, Celigo, MuleSoft, or comparable integration platform; service contracts, entitlements, delivery operations, subscription renewals, CPQ, or contract-lifecycle workflows; and operating Salesforce in an ISO 27001, SOC 2, or similarly controlled environment.

• Remote US.
• Annual hiring ranges: US Tier 1 locations $137,000–$183,000 USD; Tier 2 $126,000–$168,000 USD; Tier 3 $116,000–$155,000 USD.
• Eligible employees receive performance-based bonuses, medical, dental, and vision coverage, retirement contributions with immediate 100% vesting, quarterly all-company wellness days, country-specific holidays and a birthday day off, a one-time home-office stipend, annual professional-development budget, quarterly well-being stipend, paid parental leave, employee referral bonus program, and other benefits (life/AD&D, disability, EAP, etc., varying by country).