About the company
SumUp enables businesses to get paid easily, process orders quickly, sell online instantly and manage their money more efficiently. We create the tools businesses need to make their business and their customer experience thrive!
Responsibilities
- Design and build multi-channel campaigns and lifecycle journeys across acquisition, activation, engagement, and pre-churn stages
- Lead communication strategy and end-to-end campaign execution (segmentation, automation, copywriting, briefing creatives, platform operation)
- Run medium to high-complexity analyses to report on projects performed and suggest new actions to impact key business KPIs
- Collaborate closely with stakeholders from different teams, such as Product, Operations and Growth, in cross-functional projects
Requirements
- Strong experience working in CRM roles, with a track record of managing multi-channel campaigns end-to-end
- Advanced proficiency in data analysis and reporting
- Hands-on experience with CRM platforms such as Iterable, Salesforce Marketing Cloud, Braze, or similar tools
- Comfort managing multiple stakeholders and projects simultaneously, with a proactive and self-driven approach to finding information and solving problems
- Intermediate to advanced English communication skills, both written and verbal
- Available to work in a hybrid setup from our São Paulo office
Conditions
- Work on a product used by millions of small businesses across 37 markets, from our São Paulo office
- Be part of an inclusive and collaborative environment where different perspectives are valued
- 30 days of paid annual leave
- Health and dental insurance (SulAmerica and Careplus)
- Meal and food vouchers (Pluxee)
- Transportation vouchers
- Extended parental leave
- Gympass / Wellhub access
- Employee referral programme with additional rewards
- Access to learning and development opportunities across SumUp globally