About the company
HelloTech is HelloFresh's global technology backbone with more than 1000 people, building the digital products that power the end-to-end food experience. The Customer Service squad owns the digital experience for when something goes wrong with a box, delivery, or subscription.
Responsibilities
- Build and improve customer service experiences in web and React Native apps, including help centre and self-service flows, issue reporting, credits and refunds, and contact and messaging channels
- Work with customer care operations, agent tooling, and third-party service platforms
- Collaborate with engineers across the department to improve the code base, systems, and processes
- Design and develop solutions that scale across brands, markets, and languages
- Support other team members through pair programming and code reviews
- Operate what you build — instrument, monitor, and improve systems in production
- Own metrics reflecting quality for customers (self-service resolution rate, time to resolution, customer satisfaction, crash-free sessions, performance, accessibility)
Requirements
- Hands-on experience with AI tooling (Claude Code, Cursor, Copilot) beyond casual experimentation
- At least 2–3 years of hands-on work with React and solid experience with React and TypeScript
- Nice to have: working knowledge of React Native
- Proficiency in building component-based architectures, ideally with components shared between web and mobile
- Understanding of integrating frontend and backend services, including third-party platforms such as help desk, chat and messaging tools
- Familiarity with CI/CD workflows and testing practices (unit, integration, end-to-end)
- Strong collaboration skills with engineers, product management, UX designers, and customer care operations
- Product sense and ability to back opinions with data and user evidence
- Strong engineering expertise across web and mobile, including app release cycle, test automation, performance, accessibility, localization, and platform UX
Conditions
- Hybrid work in the Warsaw office
- Modern tech stack and international teams
- Autonomous, cross-functional alliances owning products end-to-end