About the company
At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.
We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started.
Responsibilities
- Design as Product - Treat CRM as a core product surface - translating business goals and product strategy into lifecycle experiences that are designed with clear hypotheses, experimentation, and user behavior in mind.
- Create Connected Experiences - Design across the full user journey - ensuring consistency between in-product UX and CRM, and reinforcing key behaviors.
- Concept & Elevate - Go beyond execution to develop strong creative concepts - turning everyday touchpoints into engaging, purposeful moments that feel on-brand and cohesive.
- Collaborate Cross-Functionally - Partner closely with Product, Engineering, Marketing, Copy, and Content - contributing to strategy, aligning on feasibility, and delivering cohesive experiences across channels.
- Design for Impact - Use data and insights to iterate and improve performance - balancing speed, quality, and strong attention to detail across high-impact lifecycle touchpoints.
Requirements
- Experience designing CRM, lifecycle, or product experiences in fast-moving digital environments - with an understanding of how design drives user behavior and business impact.
- Product Thinking - Strong ability to connect user journeys, product experiences, and lifecycle communications into one cohesive system.
- Creativity - Ability to develop concepts, not just execute - bringing storytelling and fresh thinking into lifecycle moments.
- Craft - Strong foundation in visual design, layout, hierarchy, and composition.
- Collaboration - Comfortable working cross-functionally and contributing beyond design execution.
- Mindset - Curious, proactive, and adaptable - excited by experimentation and continuous learning.
Conditions
- An open, collaborative, dynamic and diverse culture.
- A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development.
- A competitive financial package with equity, leave allowance and health insurance.
- Access to free mental health support platforms.
- The opportunity to shape the lives of learners and tutors through language learning and teaching in 175 countries (and counting!).