Sr. Strategic Customer Success Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Strategic Customer Success Engineer - Central US based in United States.

• Lead technical consulting engagements for prospects and customers, including complex M&A initiatives involving open-source software licensing and vulnerability audits.
• Own the ongoing technical relationship and accountability for a portfolio of strategic customers, ensuring their technical needs and desired outcomes are addressed.
• Assess enterprise customer environments, stakeholder requirements, technical challenges, and implementation goals to develop practical and effective solutions.
• Design and support complex deployments and integrations, including CI/CD pipelines, build environments, plugins, and command-line tooling.
• Provide hands-on guidance for integrating solutions into customer-specific development and infrastructure environments.
• Partner closely with Customer Success Managers to develop customer strategies around complex technical integrations, adoption, and business outcomes.
• Build relationships with technical champions and become a trusted advisor to customers across engineering, software development, project management, legal, and intellectual property functions.
• Create and maintain clear, customer-facing technical documentation, implementation plans, and project materials.
• Collaborate with Product, Engineering, and other internal teams to reproduce product issues, coordinate escalations, provide technical feedback, and support incident resolution.
• Identify opportunities to improve technical processes, remove customer obstacles, and strengthen the overall customer experience.
• Provide consultative guidance on threat modeling, software architecture, security risks, open-source software, and related development practices.
• Travel up to 20% as needed to meet with customers and support strategic engagements.

• Proven experience writing and maintaining scripts using languages such as Bash, Python, Perl, or similar.
• Strong experience creating and maintaining customer-facing technical documentation and implementation materials.
• Demonstrated ability to help customers plan and execute complex technical rollouts, including identifying stakeholders, dependencies, risks, and potential obstacles.
• Working knowledge of threat modeling and its application to modern software architectures, with the ability to provide practical technical recommendations.
• Experience collaborating with internal technical teams to reproduce product defects, coordinate escalations, and communicate effectively with engineering or on-call teams.
• Strong technical understanding of enterprise software environments, integrations, development workflows, and CI/CD pipelines.
• Ability to communicate complex technical concepts clearly and concisely to both technical and non-technical audiences.
• Customer-first mindset with strong consulting, relationship-building, problem-solving, and stakeholder management skills.
• Comfortable working with ambiguity and taking ownership in a fast-growing, evolving environment where processes may not always be fully defined.
• Persistent, adaptable, action-oriented, and solution-focused, with a willingness to experiment and tackle difficult problems directly.
• Strong collaboration skills and the ability to work effectively with Customer Success, Product Management, Product Engineering, and other cross-functional teams.
• Previous experience as a Technical Consulting Engineer, Sales Engineer, Solutions Architect, or similar customer-facing technical role is preferred.
• Experience with open-source software license compliance consulting, particularly in M&A contexts, is a strong advantage.
• Familiarity with private or on-premises SaaS environments, Kubernetes, connected or disconnected deployments, and complex implementation architectures is a plus.
• Knowledge of open-source licensing frameworks such as GPL, MIT, and Apache, as well as Software Composition Analysis (SCA) or Static Application Security Testing (SAST) tools, is advantageous.
• Understanding of software development security, vulnerability risks, build systems, and software development workflows is preferred.
• Previous experience with SaaS products requiring complex integrations or implementations is a plus.
• Experience contributing to open-source software is highly valued.

• Annual cash compensation range of $200,000–$240,000 OTE USD, with final compensation determined by experience and skills.
• Competitive salary and equity package.
• Unlimited paid time off (PTO).
• Remote work within the Central United States.
• Opportunity to work with a distributed, international team.
• Collaborative and supportive team culture.
• Opportunity to work on complex challenges involving software security, open-source technology, compliance, and enterprise integrations.
• Customer-facing role with significant technical ownership and opportunities for professional growth.