About the company
Pendo's Total Rewards team runs the benefits, leave, and compensation programs that employees depend on for health coverage, financial security, and time away from work.
Responsibilities
- Benefits operations: work the queue of life event changes and benefits inquiries, confirm each change lands correctly in vendor and payroll systems, prepare open enrollment materials
- Leave administration: run leave intake through return, keep status tracking current, send timely updates to Payroll and the sales organization
- Data quality: audit benefits and compensation data on a recurring cadence, resolve eligibility file errors with providers, document fixes
- Compliance and reporting: fulfill required benefits reporting and filing requirements such as audits, 5500 filings, non-discrimination testing
- Support employee & manager inquiries: triage escalated tickets through Kinfolk, enhance knowledge base and workflows
- Vendor and invoice management: review benefits invoices, support invoice processing
- Knowledge and documentation: keep leave and benefits guides, process documents, and employee resources accurate in Confluence and Google Drive
- AI-assisted execution: apply AI to drafting, anomaly detection, reporting, and documentation upkeep
Requirements
- 5+ years of experience in benefits administration, leave administration, HR operations, or total rewards
- Owned processes from intake to accurate completion, working independently
- Working knowledge of benefits programs (health, dental, vision, FSA, HSA, 401(k), COBRA) and leave and accommodation processes
- Strong attention to detail with data, including auditing eligibility files, reconciling invoices, spotting anomalies
- Clear communication in writing and conversation, handling confidential information with discretion
- Nice-to-have: experience leading an annual open enrollment cycle; experience with Workday as a benefits enrollment platform; experience building process documentation and employee-facing guides
Conditions
- Expected salary range for Raleigh, North Carolina: $102,000 - $143,000 USD