About the company
Zentist is a technology (fintech and RCM) company that develops cloud software to automate revenue cycle management and insurance claims for dental practices.
Responsibilities
- Provide advanced technical support to customers via email, resolving complex technical issues
- Troubleshoot reported issues, identifying root causes and implementing effective solutions
- Collaborate with the Level 3 support team to escalate and resolve issues efficiently
- Work closely with Account Managers to provide detailed information regarding user cases
- Meet core Support team KPI & Metrics
- Identify trends in customer issues and provide feedback to product development
- Assist in training new support engineers and contribute to team knowledge sharing
Requirements
- 3+ years of experience in technical support, IT support, or a similar role
- Proficiency in SQL queries
- Ability to read application logs and database error logs to diagnose issues
- Excellent problem-solving and analytical skills
- Exceptional communication skills, both written and verbal
- Ability to work independently and as part of a team
- Experience with CRM and ticketing systems (e.g., Zoho, Zendesk, Intercom)
- Strong customer-centric approach
Conditions
- Remote work
- Afternoon shift from 4:00 PM PST onwards