About the company
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Responsibilities
- Provide technical assistance to the NICE Cloud Networking Team, coordinating and participating in the design, deployment, operation and maintenance of NICE’s customer cloud hosted network and security infrastructure.
- Resolve customer issues that require direct access to the network and security infrastructure.
- Network and security administration tasks using industry-standard network equipment and software.
- Experience operating and maintaining network devices and security products like Palo Alto, Cisco, F5, and other industry-leading network hardware and software.
- Experience deploying and supporting IP networks and associated network technologies.
- Establishing, configuring & troubleshooting VPN tunnel related works.
- Design and testing of network and security infrastructure, including routers, switches, firewalls, VPN, WAN and other support systems.
- Configuring & troubleshooting URL related works.
Requirements
- Advanced English proficiency (B2 or Higher)
- Minimum 3 Year of Experience with AWS Cloud & managing AWS network stacks is mandatory.
- Minimum 3 Year of Experience with Palo Alto is mandatory.
- AWS and Palo Alto Certification is mandatory.
- Demonstrated ability to work with different security appliances like Palo Alto, Cisco firewalls for ACL, NAT, VPN and other technical assistance.
- Demonstrated ability to resolve complex technical issues.
- Demonstrated ability to install and deploy network routers, firewalls, switches, and other support systems.
- Experience implementing and supporting a production multi-tenant architecture.
- Demonstrated ability to prepare, review, test, and deploy network configuration and security software.
- Ability to act as part of NICE Infrastructure Cloud Operations.
- Ability to provide excellent and ongoing support to other NICE business teams.
- Deep understanding on IPSEC protocol, the TCP/IP stack, how a layer 7 FW processes packets, SSL protocol.
- Ability to write Terraform scripts and good knowledge in GIT is a plus.
Conditions
- Full-time position
- Position may be required to work at a computer terminal and desk for long periods of time on projects.
- Ability to work with data center or On premise environment, standing for extended periods of time while performing maintenance duties.