About the company
Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans.
About the role
The Marketing Communications Support Associate will be the first line of support for our marketing operations, owning the day-to-day work of reviewing and resolving support cases tied to our promotions, rewards, and campaigns.
Responsibilities
- Own resolution of all incoming customer experience support issues from end to end as it relates to marketing initiatives.
- Investigate cases with close attention to detail.
- Track every open case to resolution.
- Spot patterns across cases to surface recurring friction points.
- Ensure our promotions and communications ladder up to a clear, trustworthy consumer experience.
- Execute and analyze marketing packages for our brands.
- Set up and manage placements across our internal marketing tools.
- Assist in creating promotions and generating discount codes.
- Audit live campaigns, placements, and promos for errors.
- Identify gaps in the consumer comms journey and develop campaigns.
- Own asset approvals from build to approval.
- Monitor our digital asset management library.
- Maintain organized, up-to-date asset records.
- Partner with marketing, merchant, support, and external stakeholders.
- Maintain clear and accurate documentation in Confluence and Jira.
Requirements
- Exceptionally organized and detail-oriented.
- A natural eye for accuracy.
- Genuine interest in the customer experience.
- Experience with or strong interest in CRM platforms (Braze or similar) and marketing operations.
- Comfortable working across a range of tools, including Braze, Confluence, Slack, Jira, Zendesk, Redash, and Figma.
- Excellent written and verbal communication skills.
- Basic project management skills.
- Demonstrated experience working with Claude or equivalent large language model tools is required.
- Hands-on experience with AI tools or automation is a plus.
- Background in marketing, business, communications, and/or related fields.
- Previous internships or academic projects involving customer support, campaign management, or marketing operations.