About the company
ShipMonk isn't just a 3PL — we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.
Responsibilities
- Lead high-volume hourly hiring: act as a hands-on player-coach for our operations recruiting team, supporting warehouse hiring across all sites
- Learn the operation: spend real time understanding shift patterns, seasonality, local labor markets, and site leader needs
- Build the system: design and implement a repeatable, data-backed hiring process for hourly roles, covering sourcing, screening, interviewing, and offer speed
- Set the scoreboard: define and track the metrics that matter (time to fill, cost per hire, quality of hire, early retention) and use them to drive continuous improvement
- Lead an effective corporate & tech hiring: lead the corporate/tech recruiters who own day-to-day hiring for the rest of the business
- Personally lead searches for new senior roles: step in directly on executive and senior-level searches for new & unique roles
- Train hiring managers: build the enablement that helps leaders across the business run better intake conversations, interviews, and hiring decisions
- Shift from doing to leading: once the engine works, move from player-coach to full people leader
- Build the bench: create development paths for your team
- Make the case with data: use hiring data to influence decisions with operations and business leaders
- Own our talent brand: shape how candidates experience ShipMonk at every stage
- Bring AI into recruiting: evaluate and introduce AI tools for sourcing, screening, and candidate engagement
- Set the vision: bring a clear point of view on where talent acquisition should go next
Requirements
- Proven experience leading talent acquisition across very different hiring types, high-volume hourly and specialized or executive search, ideally at a company with distributed warehouse or field operations
- A track record of building recruiting processes and systems that scale
- Comfortable being hands-on early as a player-coach, and just as comfortable stepping back to lead a team once the system works
- Experience leading searches for senior or executive roles, including roles new to the organization
- A strong point of view on talent brand, plus real experience with or genuine curiosity about applying AI to recruiting
- A confident, data-fluent communicator who can move between a warehouse floor conversation and an executive update in the same day
- Willing and able to travel 25-30% across our sites and corporate offices