IT Automation Engineer

At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. Headquartered in Chicago, IL with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team.

• Own the Workato platform: build, monitor, and maintain the recipes, connections, and AI agents that automate cross-system business processes; triage and fix failed or runaway jobs.
• Co-own the HR-to-IT identity lifecycle, driving the UKG Pro ↔ Azure AD sync that powers joiner/leaver/employee-change automation, including edge cases and downstream SSO coordination.
• Maintain finance systems automation, including NetSuite ↔ Salesforce integrations.
• Own people-data and compliance pipelines, including the Culture Amp SFTP integration and the hybrid-work compliance pipeline feeding manager dashboards and Power BI.
• Serve as the go-to engineer for Retool app incidents that block Customer Success or Finance workflows.
• Design, build, and operate project44's internal Project Registry — the system of record for every internal app, integration, dashboard, and AI component, along with its governance workflows.
• Design, build, and operate project44's AI/Claude spend governance platform — a business-critical system for monitoring and controlling company-wide Anthropic Claude spend, including data pipelines, dashboards, Slack bot workflows, and the policy engine behind it.
• Harden both systems for production use: rate limiting, kill switches, phased rollouts, and data-quality safeguards.
• Author architecture documentation and decision records to support review and long-term ownership.
• Triage and resolve helpdesk, escalation, and offboarding tickets across SaaS and hardware requests.
• Build automation and scripts (PowerShell/Python) to collect endpoint compliance evidence for SOC 2 and third-party audits.
• Handle joiner/mover/leaver operations, including account terminations and identity-sync troubleshooting.
• Support major platform migrations (e.g., Slack Enterprise Grid).
• Run security review and provisioning for new MCP servers and SaaS/AI tool requests in partnership with Security/InfoSec.
• Administer SSO/security configuration for vendor tools and troubleshoot integration issues.
• Periodically audit service accounts and credential usage for security reviews.

• Experience with Workato (or a similar iPaaS): recipe design, webhooks, debugging.
• SQL and Snowflake experience (schemas, views, service accounts, performance/data-quality troubleshooting).
• Familiarity with Salesforce and NetSuite data models and integration patterns.
• Experience with UKG Pro and Azure AD/Entra ID identity flows.
• Depth in Microsoft Entra ID: dynamic groups, Conditional Access, enterprise applications, SCIM/SAML provisioning.
• Azure hosting experience: Automation runbooks, Functions, Logic Apps, Key Vault, managed identities.
• Microsoft Intune / endpoint management and device compliance experience.
• Experience with Retool for building and maintaining internal tools.