About the company
ZoomInfo is where careers accelerate. The GTM Delivery Analyst is a key member of the Customer Integrations and Implementation team, responsible for assisting customers with the technical implementation of ZoomInfo's customer-facing solutions.
Responsibilities
- Lead complex, enterprise-level implementations as a senior member of the ZoomInfo Integration and Implementation Team
- Maintain expert-level understanding of application integrations within CRM/MAT environments, including Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform
- Engage in strategic dialogue with C-level executives, IT leaders, and technical stakeholders
- Provide consultative guidance on best practices, optimization strategies, and scalability considerations
- Deploy expert-level troubleshooting and diagnostic skills to resolve complex technical issues
- Conduct root cause analysis for systemic issues and develop preventive measures
- Train, mentor, and coach Level One and Two Implementation Managers
- Collaborate with Sales, Client Support, QA Engineering, and Product Management departments
- Conduct high-level technical discussions on email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, API, and enterprise process design
Requirements
- 2+ years of hands-on experience with technical CRM, Marketing Automation implementation, and/or Sales Acceleration platforms in enterprise environments
- Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred
- Deep technical proficiency across multiple platforms with demonstrated ability to architect complex, multi-system integrations
- Proven track record of managing high-value, enterprise-level client relationships
- Ability to communicate complex technical concepts accurately to diverse audiences
- Experience leading client workshops and technical discovery sessions
- Exceptional capacity to quickly master complex technical infrastructure
- Proven expertise in root cause analysis, systems thinking
- Strong analytical skills
- Experience mentoring and developing junior team members
- Outstanding collaboration skills
- Strong written and verbal communication skills
- Meticulous attention to detail