About the company
Agoda is part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries. Data and technology are at the heart of the culture.
Responsibilities
- Co-own day-to-day Global Mobility operations for assigned departments, in line with KPIs, SLAs, and OKRs
- Support the end-to-end mobility process for expat and relocating hires: document collection and review, visa folder set-up, employee follow-ups, relocation logistics, pre-arrival communications, and tracker updates
- Support visa requests, coordinating with immigration teams and external vendors
- Respond to employee, Talent Acquisition, and hiring manager queries, escalating complex cases
- Support schooling and education-related matters for relocating employees and their families
- Support audits, compliance tracking, and documentation, including data accuracy checks in Workday and trackers
- Prepare reports and perform ad hoc analysis on case volumes, SLAs, and workload trends
- Contribute to Global Mobility projects, including process improvement and automation of manual tasks
- Create and maintain guidelines, templates, playbooks, and knowledge articles
- Assist with vendor coordination, including PO number requests and invoice validation
- Work with partner teams (Talent Acquisition, HR Operations, Immigration, Onboarding, Payroll, Tax, Finance)
Requirements
- Bachelor's degree in Human Resources, Business, or a related field; fresh graduates and early-career professionals welcome
- Strong organizational skills, time management, and attention to detail
- Excellent verbal and written communication skills in English
- Ability to communicate and build relationships with stakeholders and multicultural teams
- Analytical mindset with working knowledge of Excel or similar tools
- Service-oriented mindset, high integrity, and confidentiality
- Ability to work independently and as part of a team
- Available to commit to a 6-month fixed-term contract
- Nice to have: experience in HR operations, onboarding, global mobility, immigration, or relocation
- Nice to have: familiarity with Workday, Greenhouse, Zendesk, or similar tools
Conditions
- Based in Bangkok
- 6-month fixed-term contract