FinCrime Operations Team Lead

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

• Have a strong ownership either over operational management and people leading or specific function within AML investigations domain.
• Develop effective operational processes, task allocation, training and performance management to deliver regulatory obligations, risk management, quality assurance and great customer experience with a tightly managed cost base.
• Developing and maintaining documentation of processes and projects within their area.
• Measure and work towards improving team KPIs and meeting SLA-s.
• Build, lead and develop AML operational team with a strong sense of community.
• Work with other leads, product team and compliance teams to manage operational impact of changes and identify opportunities to improve the customer experience, increase automation or improve operational efficiencies.

• You’re eligible to work in Kuala Lumpur.
• Either previous team lead experience or AML investigations experience.
• Excellent written and spoken English.
• You have a good understanding of and ability to analyse and move team’s metrics, while assisting different area specialists.
• You have proven track record of taking ownership and responsibilities as well as being a great team-player.
• You have great communication and presentations skills to assist on internal and external projects and audits.

• For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
• We're proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.