About the company
The Enterprise UX practice at HelloFresh is a cross-functional team that brings physical and digital product and service experiences to life through strategic research, service design, prototyping, and storytelling. The wider Food Systems Alliance owns technology that enables a lean and sustainable procurement process from Suppliers to HelloFresh facilities.
Responsibilities
- Conduct and lead strategic Definition Sprints to uncover user needs, validate hypotheses, and define clear next steps
- Map current (AS-IS) enterprise processes and systems, identifying pain points and opportunities, then design optimized (TO-BE) processes within the Food Systems alliance
- Partner and inspire other enterprise designers to excel in service design and prototyping
- Deeply understand the user journeys and workflows of Recipe Developers, Menu Planners, and Buyers
- Develop and align design concepts and prototypes with the Enterprise Design System
- Form collaborative partnerships with POs, engineers, and researchers
- Mentor and coach designers in creating user experiences
- Create UX/UI flows and experiences that address complex enterprise problems
- Facilitate clear communication across teams using structured storytelling methods
Requirements
- 4+ years of product design experience, particularly within enterprise or B2B contexts
- Proven track record in applying structured service design methodologies such as Definition Sprints, AS-IS/TO-BE mapping, and Service Blueprinting
- Additional experience leading projects, mentoring, or directly managing design team members
- A portfolio demonstrating impactful, user-centered enterprise experiences and a high level of craft
- Expertise in visual design, interaction design, UX writing, and UI design
- Mastery of Figma and familiarity with relevant prototyping and service design tools
- Excellent communication skills in English
Conditions
- Competitive compensation package with perks like a HelloFresh-subsidized Pension Scheme, Berlin relocation support, and a Hybrid working model
- Exclusive discounts on your weekly HelloFresh box and office meals
- German language learning budget and access to the HelloFresh Academy
- Mental health support, transportation perks, and working-parent-friendly benefits
- 24/7 gym access, wellbeing platforms like Headspace and Spill, sabbatical leave options