About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate/Senior Associate, Oracle EPM (ePBCS) based in Canada.
Responsibilities
- Support the day-to-day delivery of managed services, ensuring client issues and service requests are addressed efficiently, accurately, and within agreed timelines.
- Provide hands-on troubleshooting, configuration changes, enhancements, and problem resolution across Oracle EPM environments, with a primary focus on EPBCS.
- Maintain strong client relationships by understanding business needs, communicating clearly, and delivering responsive, high-quality support.
- Collaborate with managed services, technical, and cross-functional teams to resolve issues and ensure seamless integration with related systems.
- Monitor service performance and contribute to SLA management, contractual compliance, and continuous improvement initiatives.
- Prepare and contribute to service performance and client satisfaction reporting for internal stakeholders.
- Stay current with Oracle EPM product updates, emerging capabilities, and industry practices to provide informed recommendations and support.
- Demonstrate flexibility by investigating and addressing client requests beyond your primary area of expertise when required.
- Contribute to improving managed services processes and identifying opportunities to increase efficiency, service quality, and client value.
Requirements
- 2–4 years of relevant Oracle EPM or comparable experience for Associate-level consideration, or 5+ years for Senior Associate-level consideration.
- Proven hands-on experience managing incidents and service requests, including configuration changes and enhancements, with EPBCS experience required.
- Experience with additional Oracle EPM solutions such as FCCS, Account Reconciliation (ARC), or Profitability and Cost Management (PCMCS) is an asset.
- Strong knowledge of Oracle EPM modules and functionality, supported by at least one relevant certification or equivalent Level 2 support capability.
- Bachelor’s degree in Information Technology, Business Administration, or a related discipline, or equivalent practical experience.
- Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate issues and develop practical solutions.
- Excellent communication and interpersonal skills, with confidence working directly with clients and internal stakeholders.
- Strong organizational and time-management abilities, with the discipline to manage multiple requests and priorities effectively.
- Customer-focused mindset and a commitment to delivering reliable, high-quality service.
- Knowledge of ITIL or other service management frameworks is preferred.
- Ability to work collaboratively while also demonstrating autonomy, initiative, and sound judgment.
- Willingness to support a broad range of client needs, including requests outside your immediate technical specialization.
- Ability to work remotely from Canada while supporting client coverage requirements aligned with Pacific Time Zone hours.
Conditions
- Competitive base salary, with the source job listing indicating a range of US$110,000–US$140,000, depending on experience, qualifications, certifications, and other factors.
- Eligibility for an annual incentive compensation program, with the listed estimated total compensation range of US$126,500–US$161,000.
- Medical, dental, and vision coverage.
- Additional wellness programs and employee benefits.
- 100% remote work opportunity from Canada.
- Opportunity to join a collaborative, high-retention managed services team.
- Career development opportunities within a market-leading Oracle consulting environment.
- Exposure to a broad portfolio of Oracle EPM technologies, clients, and business challenges.