About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Engineer based in Spain.
As a Field Service Engineer, you will play a key role in supporting an expanding customer base across Italy and the wider EMEA region.
Responsibilities
- Perform onsite installation, qualification, upgrades, repairs, and preventative maintenance of next-generation sequencing instruments.
- Diagnose complex product and instrument issues, identify root causes, and implement effective field-based solutions.
- Assess customer maintenance and service requirements and develop appropriate plans of action.
- Collaborate with internal engineering, technical, and operational teams to resolve customer issues and continuously improve service processes.
- Build trusted customer relationships through professional, responsive, and technically knowledgeable support.
- Support service contract and other service-product opportunities by identifying customer needs and engaging appropriately with clients.
- Manage spare parts in accordance with established procedures, including ordering, usage, returns, inventory counts, and car-stock management.
- Accurately document service activities, findings, and resolutions using CRM systems and complete records in a timely manner.
- Provide customer support outside standard business hours when required.
- Travel frequently throughout Italy and the broader EMEA region, including international travel.
Requirements
- Bachelor’s or Master’s degree in engineering, physics, biology, chemistry, or a related discipline, with at least 1 year of relevant field service or industry experience; an equivalent combination of education and industry experience may also be considered.
- Experience in the next-generation sequencing (NGS) industry and familiarity with sequencing instrument setup are preferred, while strong early-career candidates and recent graduates may also be considered.
- Demonstrated ability to troubleshoot sophisticated laboratory equipment involving hardware, software, and chemistry.
- Experience supporting multiple full product life cycles or product launches is advantageous.
- Familiarity with data collection and analysis tools such as MATLAB, Python, C++, or Java is a plus.
- Experience with fluorescence microscopy is helpful.
- Basic knowledge of Linux is advantageous.
- Strong verbal and written communication skills, including the ability to produce clear technical documentation.
- Customer-focused mindset with professionalism, tact, sound judgment, and strong problem-solving abilities.
- Account management or customer relationship experience is preferred.
- Flexibility to provide customer support outside regular working hours when necessary.
- Fluent written and spoken English and Italian are required.
- Ability and willingness to travel extensively, including international and domestic travel of up to 80%.
- Ability to frequently move boxes weighing up to approximately 20 pounds.
Conditions
- Full-time, remote-based position in Italy, with preference for candidates located in Milan or Northern Italy.
- Opportunity to work in an innovative, product-driven environment focused on genomics and advanced scientific technologies.
- Significant exposure to international customers and teams across the EMEA region.
- Opportunities to develop expertise in next-generation sequencing, field engineering, laboratory instrumentation, and technical customer support.
- Base compensation determined according to factors including geographic location, qualifications, and professional experience.
- Eligibility for stock options in addition to base compensation.
- Eligibility for sales commission in addition to base compensation.
- Opportunity to contribute to meaningful technologies supporting advances in biological research and global health.