Senior IT Systems Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior IT Systems Engineer, IT Innovation based in the United States.

• Design and deliver complex, business-critical automations and integrations connecting core enterprise systems, including AI-powered and agent-based workflows.
• Evaluate ambiguous technical challenges, select appropriate approaches, document technical decisions, and clearly communicate options, risks, and tradeoffs.
• Identify underlying structural issues such as fragile integrations, workflow gaps, and unclear data contracts, addressing root causes rather than isolated incidents.
• Develop reusable integration patterns, shared components, agent building blocks, permission models, fallback mechanisms, and other foundations that can be adopted across IT.
• Establish and evolve technical standards for authentication, error handling, testing, agent permissions, human approvals, and other governance practices in partnership with Security and Compliance.
• Own monitoring, alerting, production reliability, and incident response for critical automations and agent-based systems, leading investigations and remediation when issues occur.
• Act as a senior escalation point for complex IT systems challenges while reducing recurring issues through automation, better tooling, and root-cause improvements.
• Partner with engineering, product, security, and business stakeholders to shape integration strategies and reach sound technical decisions without relying on formal authority.
• Build productive relationships with vendors and technology partners, staying informed about relevant platform capabilities and roadmaps.
• Mentor IT Systems Engineers through design reviews, pairing, documentation, and technical guidance, while helping broader teams develop automation and AI-agent capabilities.

• 7+ years of professional experience in automation, integration, IT systems engineering, or a closely related technical discipline, with hands-on delivery of business-critical solutions.
• Strong experience with Workato, including recipe development, API integrations, and error handling; experience with comparable iPaaS platforms such as Boomi, MuleSoft, Tray, or n8n is also valuable.
• Demonstrated experience integrating enterprise systems such as identity and access management, HR, ticketing, and finance platforms through APIs, webhooks, and event-driven architectures.
• Proven ability to create reusable technical patterns and components that are adopted by other engineers rather than delivering only one-off solutions.
• Hands-on experience developing AI-powered or agentic workflows within environments requiring appropriate governance and controls.
• Proficiency in Python or another scripting language used for automation, integrations, troubleshooting, or developer productivity.
• Strong technical judgment and the ability to make and defend architectural decisions when established patterns do not exist.
• Experience collaborating with engineering, security, compliance, and other technical stakeholders on system design and implementation.
• Strong influencing and communication skills, with the ability to adapt technical messaging to different audiences and drive alignment without formal authority.
• Demonstrated ability to mentor and support less experienced engineers and contribute to the growth of distributed technical teams.
• Bachelor's degree in Computer Science, a related discipline, or equivalent practical experience.
• Workato or an equivalent iPaaS certification is a plus.

• Target base salary range of $125,000–$138,000 USD, with individual compensation determined by experience, location, internal equity, skills, and other business considerations.
• Competitive total rewards package that includes equity and comprehensive benefits.
• Medical, dental, and vision coverage beginning on the first day of employment.
• Access to disability and other employee benefits, plus HSA and FSA options with potential employer HSA contributions of up to $1,000 depending on the plan.
• Employer-sponsored 401(k) matching of up to 2%.
• Annual access to mental health services, including therapy, coaching, and medication management resources for employees and dependents.
• Competitive paid time off, including vacation, sick leave, and company holidays.
• Parental leave of up to 18 weeks for birthing parents and 16 weeks for non-birthing parents after six months of employment.
• Fertility support and reimbursement, fitness and wellness programs, and childcare and elder-care assistance.
• Up to $1,000 annually for professional development.
• Annual donation matching of up to $200.
• Fully remote work within the United States.
• A collaborative environment focused on innovation, empathy, accountability, continuous learning, and meaningful impact.
• Employees are encouraged to use AI thoughtfully and develop AI fluency as part of their professional growth.