Inside Sales Account Manager

About the company

• Position listed on behalf of a partner company that manages all applications and next steps.
• Partner is looking for an Inside Sales Account Manager based in Canada.
• Fully remote role within a globally connected organization.

Responsibilities

• Serve as primary point of contact for customers and outside sales representatives.
• Process RFQs by preparing system-generated quotes in SAP based on market conditions and pricing.
• Conduct outbound sales calls to identify prospects and re-engage inactive or at-risk customers.
• Develop and execute structured calling plans and outreach campaigns.
• Follow up on outstanding quotations via phone, email, and coordination with sales managers.
• Receive, enter, verify, and process customer orders accurately.
• Provide product-related support, including product identification and cross-referencing.
• Act as liaison between customers and internal departments to resolve issues.
• Coordinate expedited delivery requests in SAP with customer service.
• Gather market intelligence on competitors, pricing, and market conditions.
• Monitor sales performance, win ratios, and profitability against targets.
• Coordinate and process product sample requests.
• Identify opportunities to improve sales processes and customer service quality.

Requirements

• Bachelor's degree from an accredited college or university.
• At least 3 years of relevant inside sales experience or equivalent.
• Experience in the wire and cable industry preferred.
• Confidence in outbound sales calls and prospecting.
• Strong interpersonal and customer-focused mindset.
• Excellent written and verbal English communication; French proficiency preferred.
• Ability to understand product specifications and evaluate pricing.
• Strong numerical and analytical skills (percentages, ratios, sales data).
• Proficiency in Microsoft Office, especially Excel; SAP experience is an asset.
• Excellent organizational and time management skills.
• Self-directed, problem-solving approach.
• Ability to collaborate across departments.
• Understanding of market dynamics and competitor activity.