About the company
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
Responsibilities
- Manage and resolve high-visibility executive level complaints with urgency and professionalism.
- Manage timelines for internal or external escalated cases and communicate with appropriate parties for resolution.
- Conduct workflow reviews and deliver relevant feedback to leadership to improve internal processes, departmental quality, and operational insights.
- Draft and deliver executive-level team member communications, including summaries, root-cause analyses, and action plans with recommendations, using established templates and workflows.
- Be the primary liaison to strengthen feedback loops and track new member and provider trends.
- Provide direct guidance to Service Operations representatives across multiple communication channels.
- Compliance with all applicable laws and regulations.
- Other responsibilities as assigned.
Requirements
- 2+ years previous work experience in production based environment
- 2+ years quantitative or analytical skills focused on solving problems
- High school diploma or GED
- 2+ years of experience drafting written communications for executive-level audiences, with a proven ability to convey complex information and with appropriate tone
Conditions
- Base pay: $46,202.40 - $60,640.65 per year.
- Eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.