About the company
Sutherland is building the next generation of AI-powered solutions that transform customer experiences across support channels. We partner with global brands and industry leaders to modernize customer engagement, operations, and learning ecosystems through innovative technology, cloud platforms, and data-driven solutions.
Responsibilities
- Design learning experiences that align with business goals and measurable performance outcomes.
- Convert approved content and learning outlines into storyboards, interaction designs, and fully functional learning solutions.
- Develop and deploy SCORM and xAPI-compliant e-learning solutions for LMS environments.
- Build interactive simulations, role-play activities, and AI-powered learning experiences.
- Design AI-enabled features such as virtual customer personas, automated assessment and scoring, adaptive feedback mechanisms, AI coaching and tutoring experiences.
- Develop and maintain internal learning tools and applications using modern development frameworks.
- Create, test, and optimize prompts, structured outputs, and evaluation methods for AI-driven solutions.
- Conduct technical and instructional quality assurance for learning content and applications.
- Troubleshoot LMS integrations, learner tracking, bookmarking, completion logic, and reporting issues.
- Collaborate with instructional designers, SMEs, developers, and business stakeholders to translate performance gaps into scalable learning solutions.
- Create technical documentation, implementation guides, and handoff materials.
- Provide guidance on instructional design best practices and technical feasibility across projects.
Requirements
- Strong understanding of instructional design principles and adult learning methodologies.
- Experience creating measurable learning objectives and aligning assessments to desired outcomes.
- Familiarity with instructional design frameworks such as ADDIE, SAM, or similar models.
- Ability to produce design documentation, storyboards, learning blueprints, and course outlines.
- Experience developing or supporting SCORM 1.2, SCORM 2004, and/or xAPI learning content.
- Understanding of LMS functionality, learner tracking, bookmarking, completion status, reporting, and learning records.
- Hands-on experience developing production-quality applications using Python and JavaScript and/or TypeScript.
- Experience working with APIs, JSON, and modern web technologies.
- Knowledge of Git version control and collaborative development workflows.
- Experience deploying applications using Docker or containerized environments.
- AI & automation experience.