Partner Solution Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

• Lead design workshops using the FLIGHT framework to define AI-native reference patterns and set the solution standards partners build to on the Now Platform.
• Apply an AI-first mindset in all partner engagements — from design workshops to solution architecture — ensuring partners are equipped to lead in an AI-driven market.
• Translate partner ideas and industry opportunities into actionable blueprints, validated architectures, and minimum viable product specifications.
• Drive conversations around market positioning, industry opportunities, and how AI can create differentiated solutions.
• Provide expert architecture and AI readiness guidance ensuring partner solutions meet ServiceNow standards for quality, performance, and simplicity.
• Conduct deep architectural reviews for net-new patterns, complex multi-product integrations, and advanced AI/agentic scenarios.
• Evaluate solution architectures against the Partner Co-Innovation Framework including upgrade survivability, security posture, and scalability.
• Collaborate with Product and Engineering teams to align partner innovations with ServiceNow platform priorities and AI strategy.
• Capture, document, and publish repeatable patterns, architectures, and design frameworks (Orbital, FLIGHT) to scale partner innovation across the ecosystem.
• Develop industry-specific reference architectures for verticals including Financial Services, Healthcare, Manufacturing, and Public Sector.
• Contribute validated patterns to the Pattern Library for use by partners across all Co-Innovation Maturity Tiers.
• Continuously refine design frameworks and delivery methods to enhance partner experience and measurable business outcomes.
• Mentor partner design teams and provide strategic alignment.

• Passion for innovation, design standards, and cutting-edge architecture practices.
• Experience with design thinking frameworks and technical architecture.
• Deep understanding of AI and its application in solution design.
• Ability to work across partners as a force multiplier focused on standards, reuse, and quality.
• Strong communication and collaboration skills.
• Experience with ServiceNow platform is a plus.

• Full-time, regular employee.
• Flexible work persona.
• Region: EMEA - Europe, Middle East and Africa.