About the company
Our partner is looking for a Senior Salesforce Developer based in Brazil. This is a senior technical role focused on modernizing, scaling, and enhancing an enterprise Salesforce Service Cloud environment.
Responsibilities
- Design, develop, and maintain scalable Salesforce solutions using Apex, Lightning Web Components (LWC), Aura, and Visualforce, with LWC serving as the primary development standard.
- Build and optimize Salesforce Service Cloud functionality, including Omni-Channel presence management, agent capacity rules, and automated work-routing architectures.
- Develop reliable, high-throughput integrations between Salesforce and external enterprise systems using REST APIs, Bulk APIs, and Metadata APIs.
- Integrate third-party SaaS applications, AppExchange packages, CTI/telephony solutions, and digital messaging platforms into the CRM ecosystem.
- Develop custom components and backend services that improve business functionality, system scalability, and overall platform performance.
- Execute technical work independently within Agile/Scrum sprints, including development, unit testing, troubleshooting, and delivery.
- Collaborate with engineering and cross-functional teams on technical decisions, implementation approaches, and system integrations.
- Maintain and refactor legacy Salesforce components while supporting the evolution toward modern platform standards.
- Design solutions that account for Salesforce governor limits, data volumes, asynchronous processing, and integration reliability.
Requirements
- 5+ years of professional Salesforce development experience, preferably within complex enterprise environments.
- Strong hands-on expertise with Apex, including triggers, controllers, batch processing, and asynchronous Apex.
- Advanced experience developing Lightning Web Components (LWC) and practical knowledge of Aura and Visualforce for maintaining and modernizing legacy solutions.
- Deep practical knowledge of Salesforce Service Cloud, particularly Omni-Channel routing, presence configurations, and capacity management.
- Proven experience developing integrations using Salesforce REST, Bulk, and Metadata APIs.
- Familiarity with third-party SaaS integrations, AppExchange solutions, CTI, VoIP, or digital messaging platforms is valuable.
- Experience working with Agile/Scrum methodologies, sprint planning, technical task execution, and tools such as JIRA.
- Strong understanding of Salesforce architecture, scalability, bulkification, asynchronous processing, and governor-limit optimization.
- Ability to work independently, take ownership of technical challenges, and collaborate effectively with distributed engineering teams.
- Strong English communication skills, as interviews, technical documentation, team meetings, and operational communication are conducted in English.
- Ability to maintain a minimum 6-hour overlap with US Central Time (CT) during a standard workday.
Conditions
- Fully remote position for professionals based in Latin America.
- Full-time contractor engagement.
- Opportunity to work on a large-scale Salesforce Service Cloud modernization and integration initiative.
- High level of technical ownership and autonomy.
- Exposure to complex enterprise integrations, Service Cloud automation, and modern Salesforce development.
- Collaboration with distributed international engineering teams.
- Opportunity to work with modern Salesforce technologies, APIs, third-party platforms, and CRM architecture.
- Potential to deepen expertise through complex technical challenges involving scalability, performance, and high-volume data processing.
- Salesforce certifications such as Platform Developer I/II, Service Cloud Consultant, or JavaScript Developer I are valued and can support professional growth.