Sales Manager

About the company

• Customer.io powers automated communication for over 8,000 companies, sending billions of emails, push notifications, in-app messages, and SMS daily.

Responsibilities

• Build and lead a new team of 8 Account Executives in the Mid-Market organization
• Coach Account Executives to meet or exceed quota and grow into their next role
• Run focused 1:1s around deal quality, skill development, and accountability
• Ramp new reps quickly and address performance gaps early
• Lead weekly pipeline and forecast reviews focused on deal progression and qualification rigor
• Maintain healthy pipeline coverage and get ahead of creation gaps
• Reinforce structured, rep-owned outbound tied to measurable standards
• Coach reps to run well-qualified mid-market opportunities from discovery through close
• Partner with Sales Ops, Marketing, and Solutions Architects to unblock deals

Requirements

• 7–10 years in sales, including 3–5+ years managing quota-carrying reps, ideally in Marketing Technology or SaaS
• Track record of leading successful mid-market or high-velocity sales teams
• Strong at pipeline inspection and forecasting
• Experienced coaching outbound pipeline generation
• Comfortable operating inside a structured qualification framework like MEDDICC
• Clear, direct communicator; effective cross-functionally

Conditions

• Compensation: $140,000 base + $140,000 variable = $280,000 OTE
• Equity grant in the form of stock options
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums
• 16 weeks paid parental leave, unlimited PTO, remote work and wellness stipends, professional development budget