About the company
At Twilio, we're shaping the future of communications. We are a remote-first company with a strong culture of connection and global inclusion.
Responsibilities
- Utilize various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents
- Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of global events
- Support access control and visitor management processes
- Manage security-related calls for service and provide general guidance to employees, vendors, and guests
- Partner with local site security teams to escalate and dispatch resources for incident and alarm response
- Review travel requests to elevated risk locations and cross-reference live itineraries with external incidents
- Perform the first point of incident intake across a variety of emergencies
- Assess and triage events and incidents to determine their impact to operations
- Dispatch and coordinate response with emergency response personnel
- Maintain real-time incident documentation for reporting and analysis
- Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions
- Participate in post-incident reviews
Requirements
- 3+ years of experience in a GSOC working environment
- Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools
- Experience with open-source intelligence (OSINT) research tools
- Strong critical thinking and problem-solving skills
- Proven ability to follow standard operating procedures and playbooks
- Ability to prioritize tasks in a fast-paced environment
- Ability to stay calm, professional, and think clearly in high-stress situations
- Ability to work 'non-standard' shift hours, including weekend and holiday hours
- English Language Proficiency
Conditions
- Remote role, not eligible to be hired in CA, CT, NJ, NY, PA, WA
- Variable 8–10-hour shifts, must be flexible to work holidays, weekends, and occasional overtime
- Approximately 10% travel anticipated