About the company
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
About the job
This position is needed to drive next-generation innovation by designing, prototyping, and implementing forward-looking technical solutions for Twilio’s innovation team.
As an Sr Architect, you’ll leverage your depth of technical knowledge, architectural vision, and leadership to pioneer transformative ideas. This high-impact, entrepreneurial role empowers you to shape the future of Twilio, experiment with emerging technologies, and directly influence our trajectory in a competitive tech landscape. You will be the bridge to guide technical decisions that ensure our experiments can be quickly moved to production, if successful. This role is accountable for ensuring they understand Twilio’s enterprise architecture and can help ensure scalability, extensibility in our technical design as well as call out one way door decisions when defining architectures.
Welcome to Twilio's Experimentation Team, the incubation lab where we push boundaries, unlock next-era growth, and turn the once-unimagined into reality.
As part of our Emerging Tech team, you will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence.
From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are actively building the control room for the autonomous future. If you are a builder driven to disrupt the status quo, reimagine what’s possible, and engineer what comes next, your journey starts here.
Responsibilities
- Architect and prototype scalable, high-performance solutions using modern technologies.
- Experiment and iterate on new product ideas, leveraging AI, machine learning, and emerging tech.
- Lead technical direction, guiding and mentoring engineering teams throughout the development lifecycle.
- Partner cross-functionally to align prototypes with business opportunities and strategic goals.
- Mentor a group of software development engineers across US and India
- Communicate technical vision and results clearly to stakeholders and executive leadership.
Requirements
Required:
- 15+ years in architecture or principal engineering roles within innovative, fast-paced environments.
- Applied fraud detection and governance framework experience.
- Familiarity with AI, machine learning, and LLMs with experience deploying models or AI-driven projects.
- Demonstrated success designing large-scale, high-performance architectures across AWS & Azure
- Strong leadership and mentoring skills, with proven ability to drive technical direction.
- Excellent communication skills for both technical and non-technical audiences.
- Proficiency in multiple programming languages (e.g., JavaScript, Python, Java, Go).
- Experience with both front-end (React, Angular) and back-end (Node.js, Spring, SpringBoot) development.
- Deep understanding of database technologies (SQL and NoSQL) and their tradeoffs.
Desired:
- Experience contributing to open source or tech innovation communities.
- Track record of rapid prototyping and iterative product development.
- Exposure to distributed systems and high-reliability platforms.
- Knowledge of risk management best practices in experimental projects.
- Experience working with global teams and remote-first environments.
- Entrepreneurial mindset with a passion for emerging technologies.
- Advanced problem-solving skills with ability to anticipate technology trends.
- Background in engineering and technical architecture roles.
Conditions
- This role will be remote and based in the United States.
- Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
- The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $284,320 - $355,400.
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): [additional ranges not fully provided]