About the company
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Responsibilities
- Engaging with customers on escalated support issues or important customer situations
- Participating in a 24x7 Support Operation and 24x7 on-call rotation
- Working with Engineering and assisting the customer with testing or troubleshooting
- Reproducing customer issues to verify problems and provide feedback to Engineering and Operations teams
- Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base
Requirements
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- Minimum 6 years of experience working as a Support Engineer or Senior Support Engineer supporting cloud networking or web security products
- 5+ years of experience with operating systems such as Linux, Unix, and FreeBSD
- Experience delivering products and services as cloud-based solutions
- Strong communication skills (verbal and written) with the ability to communicate at a technical and business level with internal teams, customers, partners, and executives
- Deep expertise in cloud networking infrastructure, hybrid connectivity, and traffic management across AWS, Azure, and GCP, including VPC/VNet peering, Direct Connect, ExpressRoute, and ELB/GWLB
- Hands-on experience managing cloud security (NSGs, NACLs), Infrastructure as Code tools like Terraform or CloudFormation, and monitoring tools such as CloudWatch, Azure Monitor, and Log Analytics
- Strong administration skills across Linux (Ubuntu, RedHat), Windows Server, Azure Virtual Desktop, Citrix Desktops, and cloud autoscaling mechanisms
Conditions
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!