About the company
At Connectly, we’re building the future of conversational commerce in Latin America, starting with WhatsApp. Our 360° AI engagement platform empowers retailers to sell, support, and scale directly inside the app their customers already use every day. We’re a VC-backed Series B startup with a world-class team from Meta, Google, Uber, and other leading Silicon Valley companies. We operate as a hybrid organization, with offices in Bogotá and San Francisco, and distributed teams across Europe, Latin America, and more.
Responsibilities
- Own and grow a portfolio of EMEA accounts spanning small-business to enterprise clients, understanding each client's business needs, challenges and goals.
- Run regular check-ins and strategic business reviews to align on objectives and proactively offer tailored solutions.
- Manage renewals, expansion and account retention; anticipate and resolve client concerns, escalating internally when needed.
- Act as the internal voice of the client, coordinating with Product, Engineering, Marketing and Customer Success to ensure smooth delivery.
- Maintain a working command of Connectly's platform and the conversational commerce / WhatsApp Business landscape to position solutions credibly.
- Keep CRM data (HubSpot) and forecasting current; balance client-facing time against internal reporting.
Requirements
- Based in Athens, Greece.
- 4+ years of experience in Account Management or other sales role at a B2B SaaS/ CX / martech company.
- Track record managing a multi-country, multi-industry book of business; comfortable running both SMB and enterprise relationships in parallel.
- Experience working with HubSpot (or a comparable CRM) and data/BI tools for account reporting.
- Fluent business English; strong cross-cultural communication skills for working across Europe, the Gulf, the Levant and North Africa.
- Independent, organized operator.
- General data literacy.
- Experience working with AI productivity tools, Zendesk (or a comparable ticketing tool), customer engagement platforms (e.g., Braze, Salesforce Marketing Cloud, MoEngage, Iterable, CleverTap).
- Comfortable reading API docs, integration guides and architecture/flow diagrams well enough to translate between a client's technical team and Connectly's Solutions/Engineering team. Not expected to write code or configure integrations directly.
Conditions
- An amazing team to work with.
- Competitive pay, bonus & equity.
- Remote role.
- Unlimited Time Off.
- Flexible Work Hours.
- A supportive, caring, and learning environment.