Senior Account Manager

Our partner is looking for a Senior Account Manager based in United States. This role serves as a trusted strategic partner to a portfolio of nonprofit and mission-driven clients, helping them achieve meaningful fundraising outcomes.

• Serve as the primary day-to-day strategic partner for an assigned portfolio of nonprofit clients, developing trusted relationships and understanding their missions, fundraising objectives, organizational priorities, and long-term goals.
• Execute integrated fundraising strategies across direct mail, digital, and multichannel campaigns while aligning activities with client objectives.
• Participate in annual planning, campaign strategy sessions, budgeting discussions, quarterly business reviews, and client presentations.
• Lead weekly client status meetings by establishing agendas, documenting decisions and next steps, and maintaining accountability across client and internal teams.
• Maintain clear documentation of campaign strategies, client communications, meeting notes, action items, project decisions, and other critical information.
• Keep senior account leadership informed of client progress, potential risks, emerging opportunities, and key decisions.
• Guide fundraising campaigns from planning through execution, ensuring initiatives remain on schedule, within scope, and aligned with agreed objectives.
• Collaborate with project management teams to coordinate timelines, deliverables, budgets, approvals, and production milestones.
• Serve as the strategic liaison throughout creative development, reviewing concepts, copy, proofs, and campaign materials before client presentation.
• Partner with Data & Analytics teams to evaluate campaign performance, translate fundraising data into actionable insights, and identify opportunities for optimization.
• Support campaign analyses, performance reports, and quarterly business reviews while recommending testing strategies to improve results.
• Collaborate across Creative, Project Management, Production, Digital, and Analytics teams to deliver high-quality client experiences.
• Proactively resolve challenges, navigate ambiguity, improve internal processes, and lead cross-functional initiatives through influence, alignment, and accountability.

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• 3–5 years of experience in account management, fundraising, marketing, agency services, consulting, or another client-facing environment.
• Demonstrated experience managing multiple client relationships and concurrent projects.
• Strong project management, organizational, prioritization, and time-management skills.
• Excellent written, verbal, and presentation communication abilities, with confidence engaging both clients and internal stakeholders.
• Exceptional attention to detail and a consistent commitment to quality and follow-through.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Strong strategic thinking combined with the ability to execute effectively and manage operational details.
• Ability to build trust quickly, communicate proactively, and maintain productive long-term client relationships.
• Comfortable working in a fast-paced, collaborative, and entrepreneurial environment where priorities can evolve.
• Solutions-oriented mindset with strong problem-solving skills, adaptability, curiosity, and initiative.
• Experience with direct response fundraising or nonprofit marketing is preferred.
• Agency or consulting experience is a plus.
• Experience supporting integrated digital fundraising campaigns is advantageous.
• Familiarity with Asana or similar project management platforms is preferred.
• Experience with Power BI or other business intelligence and reporting tools is a plus.
• Candidates located in the Eastern or Central U.S. time zones are strongly preferred.

• Remote position available across the continental United States.
• Hybrid/office option available in Raleigh, North Carolina.
• Opportunity to work with mission-driven nonprofit organizations and contribute to meaningful fundraising initiatives.
• Collaborative and entrepreneurial work environment where ideas, initiative, and continuous improvement are encouraged.
• Opportunity to work cross-functionally with creative, digital, analytics, production, and project management professionals.
• Meaningful professional growth through exposure to strategic client management, fundraising, analytics, and integrated campaigns.
• Opportunity to make a measurable impact for organizations and the communities they serve.