IT Operations Manager

We are a fast-growing cybersecurity company building privacy and security solutions used by millions of people worldwide. Our fully remote team is guided by a commitment to digital freedom, privacy, and an open internet.

• Issue, modify, and revoke access to services and systems, and maintain a full access registry with regular reviews
• Run onboarding and offboarding end to end, including password manager and 2FA administration
• Manage equipment procurement and lifecycle — process requests, configure specs, source vendors, arrange delivery, and maintain the asset registry
• Administer company accounts with data centers and hosting providers, ordering nodes on request from the technical team and tracking configurations, renewals, and unused capacity
• Maintain a full inventory of rented infrastructure and subscriptions — provider, account, legal entity, expiration date, and cost
• Source and evaluate new infrastructure providers, negotiate pricing and terms, and maintain a pool of backup providers
• Manage provider-side risk — select reliable providers, handle abuse complaints, monitor and rotate IP reputation and IP pools, and keep migration plans ready in case a provider fails
• Handle account setup and payments — choose the right legal entity per provider with finance and legal, complete KYC, manage corporate cards and transfers, resolve failed payments, and collect closing documents
• Track infrastructure and service spend against budget and identify savings opportunities
• Maintain internal documentation and playbooks for access management, capacity ordering, and payments

• 3+ years of experience in system administration or IT operations, ideally at a product company with a distributed, remote team
• Practical, hands-on experience administering Google Workspace or Microsoft 365 at the organizational level, including full-scale migrations
• Solid understanding of networking and hosting fundamentals — IP addressing and subnets, DNS, VPN, and basic routing
• Proven experience working directly with infrastructure providers — placing orders, tracking usage, managing tickets, and negotiating terms
• Demonstrated ability to build and maintain clear, auditable records — access registries, asset inventories, and infrastructure logs others can rely on
• Experience running or tightening access-control processes (onboarding, offboarding, permission reviews) that measurably reduce security risk
• Comfort managing multiple vendor relationships and contracts at once without losing track of renewals or costs
• Familiarity with using AI or automation tools to streamline repetitive IT operations work, such as access provisioning or reporting
• Strong cross-functional communication skills — you work fluently with finance and legal on entity selection, KYC, and payments, and with engineering on capacity needs
• Experience thriving in a fast-paced, high-autonomy environment where you own problems end to end rather than waiting for direction
• Comfort navigating multiple legal entities and jurisdictions when structuring provider accounts and payments
• Upper-Intermediate (B2) English or higher, written and spoken, for daily work with international vendors and teammates

• Experience in VPN, hosting, proxy, or adtech
• Experience handling abuse tickets and managing IP reputation at scale
• Background at an early-stage startup or other high-growth remote company
• Experience administering IAM or password-manager/2FA platforms at scale

• Remote work (GMT+1–GMT+5)
• Build personal AI agents using...