Forward Deployed Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Forward Deployed Engineer based in Netherlands.

This is an opportunity to work at the intersection of software engineering, AI infrastructure, and customer success in a fast-growing cloud environment.

• Participate in customer and sales meetings, explain technical capabilities, provide architectural recommendations, and develop proof-of-concept solutions to support the onboarding of high-value customers.
• Troubleshoot and resolve complex or critical customer issues involving configuration, performance, functionality, compatibility, and code-related problems.
• Investigate technical issues using code analysis, scripting, log analysis, remote access, and other diagnostic techniques to identify root causes and implement effective solutions or workarounds.
• Collaborate closely with customers and internal teams across engineering, sales, support, supply, product, and infrastructure to resolve challenges and deliver a seamless customer experience.
• Support the resolution of escalated technical tickets, working with engineering on workarounds and bug fixes and with infrastructure teams on GPU server and related infrastructure issues.
• Capture and communicate customer feedback and recurring technical challenges to help engineering and product teams prioritize meaningful platform improvements.
• Contribute to product development and testing by bringing real-world customer insights into technical and product decisions.
• Create and maintain technical documentation, including knowledge base articles, FAQs, guides, and manuals.
• Develop and deliver technical training sessions, webinars, demonstrations, and enablement materials for customers, partners, and internal teams.

• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related discipline, or equivalent professional experience.
• 3+ years of professional software development experience.
• Strong problem-solving skills, with the ability to investigate complex technical issues and translate them into practical solutions.
• Familiarity with applied AI use cases such as model inference, fine-tuning, LLM-based applications, or agentic systems.
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.
• Excellent attention to detail and a collaborative, customer-oriented approach.
• Proficiency in Python, with experience in frameworks or libraries such as Django, Flask, or PyTorch; familiarity with JavaScript/React/Node.js and Go is a strong advantage.
• Hands-on experience with Linux/Ubuntu, Docker, SQL databases such as MySQL or PostgreSQL, and NoSQL databases such as MongoDB.
• Understanding of server hardware, networking, data center infrastructure, and common protocols including TCP/IP, HTTP/HTTPS, SSH, and DNS.
• Experience deploying and managing AI/ML models as services or APIs, with a solid understanding of model training, inference, and deployment workflows.
• Ability to write and execute scripts, queries, and commands and confidently interpret code, logs, errors, and traces.
• Must be based in the EMEA region and eligible to work without employment visa sponsorship.
• Successful completion of a background check.

• Competitive base salary ranging from $100,000 to $180,000 USD or the equivalent in local currency, with the final range determined based on experience, qualifications, career level, and location.
• Meaningful equity through stock options, allowing employees to share in the value created by the company’s growth.
• Flexible paid time off to support rest, personal needs, and sustainable performance.
• Remote-first working environment with an inclusive and collaborative global team.
• Flexible communication and collaboration through primarily asynchronous workflows and Slack-based internal communication.
• Opportunity to work on cutting-edge AI infrastructure alongside a passionate, technically ambitious team.
• Strong culture of ownership, learning, collaboration, and meaningful impact.
• $1,200 home office and equipment stipend to help create an effective and comfortable remote workspace.