Account Manager

About the company

• Toptal is a global network of top talent in business, design and technology, the world's largest fully remote workforce.

Responsibilities

• Own a portfolio of high-value SMB accounts, accountable for retention, growth and success.
• Run insight-driven discovery conversations to understand business objectives and account health.
• Build and execute proactive account plans connecting client goals to Toptal offerings.
• Expand accounts across specialized talent, HireGlobal and AI-driven services offerings.
• Own expansion from identification through qualification, proposal, negotiation and close.
• Maintain accurate pipeline and forecast data in Salesforce (SFDC).
• Monitor demand signals and run outreach campaigns using Salesloft cadences.
• Own the client experience across every engagement and act as first line of defense on issues.
• Partner with Talent Operations, Delivery, HireGlobal and services experts.

Requirements

• Ambitious, competitive, driven by client service with genuine curiosity about business.
• Consultative selling skills in a fast-paced environment.
• Clear communication over Zoom and Slack.
• Resumes and communication in English.

Conditions

• Remote position.