About the company
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Role
We are looking for a Senior Manager, AI Enablement & Organizational Change to join our team. This is a San Jose, CA role, reporting to the VP, Digital Employee Experience in the IT Digital Employee Experience department. The Senior Manager, AI Enablement and Organizational Change will lead programs that help employees successfully adopt new technologies, AI capabilities, and ways of working.
Responsibilities
- Lead scalable AI enablement and adoption programs that help employees build skills, confidence, and behaviors to effectively use general productivity AI, including learning experiences, campaigns, communities, leader enablement, and adoption measurement
- Partner with functional and technology leaders to understand business needs, identify high-value AI use cases, and develop tailored enablement approaches to integrate AI into workflows
- Drive organizational change for strategic IT programs, including stakeholder engagement, change impact assessments, readiness planning, communications, training, adoption, and reinforcement
- Manage employee-facing IT change communications and engagement programs, translating technology changes into clear, relevant, and actionable experiences
- Build and manage a high-performing team focused on AI enablement, organizational change, and communications while establishing repeatable methodologies, measurement practices, and scalable cross-functional workflows
Requirements
- Demonstrated fluency with generative AI and emerging AI technologies, with experience translating AI capabilities into practical employee use cases, workflows, enablement programs, or adoption strategies
- 8+ years of experience in organizational change management, technology adoption, employee enablement, communications, or learning, with demonstrated experience leading complex enterprise-wide change initiatives
- Proven experience developing and executing organizational change strategies for major technology or digital transformation programs, including stakeholder engagement, change impact and readiness, communications, learning, adoption, and reinforcement
- Strong executive communication and cross-functional influence skills, with demonstrated ability to translate complex technology and business concepts into clear, compelling, and actionable experiences for diverse audiences
- 3+ years of experience leading and developing teams and building scalable programs, frameworks, and operating models, with the ability to use adoption data, employee insights, and business outcomes to measure impact and continuously improve programs
Preferred qualifications
- Experience designing or scaling enterprise AI adoption and enablement programs, including role-based or function-specific use cases, learning programs, communities of practice, champion networks, or leader-led adoption strategies
- Experience leading organizational change for complex, global technology transformations involving multiple stakeholder groups, significant workflow changes, and executive-level visibility
- Formal change management training or certification (such as Prosci), along with demonstrated experience using adoption metrics, employee insights, and business