Payment Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Payment Analyst based in United Kingdom.

Join a newly established Payment Operations team focused on creating end-to-end visibility across a complex payment funnel serving millions of active users.

• Take diagnostic ownership of checkout and payment funnel health, proactively identifying alerts, anomalies, insights, and defects before they become business-critical.
• Lead root-cause investigations into funnel drop-offs and payment declines, distinguishing technical or engineering issues from user-behavior patterns.
• Analyze authorization rates, decline codes, payment performance, and other funnel metrics to identify the highest-impact bottlenecks and improvement opportunities.
• Investigate performance across multiple payment service providers and identify differences, outages, or recurring issues requiring attention.
• Support regular funnel reporting for cross-functional stakeholders, translating payment data into clear insights and recommendations that can improve authorization rates and conversion.
• Partner closely with Product, Engineering, Data Science, and Fraud teams to investigate payment issues, processor outages, and other funnel-related challenges.
• Communicate technical and analytical findings clearly to stakeholders who may not have deep payments expertise.
• Build and improve dashboards, alerts, reporting, and diagnostic processes that increase visibility into payment funnel performance.
• Develop into a trusted point of contact for payment funnel health, helping establish best practices within the broader team.
• Work proactively in an evolving environment, creating practical solutions from first principles where established processes or playbooks do not yet exist.

• Hands-on understanding of payment funnels and payment operations, including concepts such as interchange, decline codes, foreign exchange (FX), tokenization, 3DS, and fraud fundamentals.
• Demonstrated experience performing root-cause analysis on funnel drop-offs, declines, or payment performance issues, including distinguishing technical causes from behavioral patterns.
• Ability to analyze complex data and customer-behavior insights and communicate findings clearly to audiences without extensive technical or payments expertise.
• Strong investigative mindset, with the initiative to independently identify and explore issues rather than waiting for predefined tasks.
• Comfortable working in ambiguous, fast-changing environments where processes and playbooks may still be developing.
• Nice to have: Familiarity with self-service BI and dashboarding tools to accelerate independent analysis.
• Nice to have: Strong SQL skills for conducting independent investigations and data analysis.
• Nice to have: Experience working in a high-growth or rapidly evolving organization.
• Nice to have: Experience comparing payment performance across multiple PSPs.
• Strong English communication skills, as English is the primary working language in the international team.

• Competitive salary: €40,000–€60,000 per year, with compensation potentially varying according to experience and seniority.
• Employee stock options: Opportunity to participate in an employee stock options program.
• Performance incentives: Access to various bonus programs, including performance-based and referral bonuses.
• Additional paid leave: Opportunities to earn additional paid time off through applicable bonus programs.
• Learning budget: Personal budget dedicated to professional development and learning.
• Paid volunteering: Opportunities to participate in volunteering activities during paid working time.
• Flexible work location: Choose between office-based and remote work, with opportunities to combine work and travel.
• International environment: Work in a global team where English is the primary business language.
• Career development: Strong opportunities for personal and professional growth supported by structured feedback and promotion processes.
• High-impact role: Help scale a fast-growing international marketplace while directly contributing to payment performance, customer conversion, and business growth.
• Autonomy and ownership: Join a newly formed function where you can help establish processes, tools, and ways of working from the ground up.