About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Lead and grow the engineering teams responsible for assigned problem areas within ITSM/ITOM products, working with product and engineering leaders to understand blockers and opportunities around AI-native evolution and value realization.
- Own technical strategy and delivery for your teams. Set architectural direction, hold the bar on quality and reliability, and stay close enough to the work to validate hypotheses through evidence, not theory.
- Hire, coach, and develop engineers, tech leads, and managers. Build inclusive, high-performing teams with clear career paths and durable ownership.
- Drive evidence-based decision-making: formulate hypotheses, run experiments, measure outcomes, and use data to guide architectural decisions and product direction.
- Lead the evolution of current solutions toward AI-native capabilities—identifying where agentic patterns, data utilization, or autonomous workflows can unlock customer value—and translate those recommendations into actionable plans.
Requirements
- Proven experience as a Director of Engineering or similar leadership role.
- Deep technical expertise in large-scale distributed systems, data ingestion, context creation and utilization, agentic harnesses, cost optimization, and agentic feedback loops.
- Strong architectural judgment and a keen understanding of the scientific method to ship and refine real product through iterative experimentation.
- Experience leading teams in the ITSM/ITOM domain is highly desirable.
- Excellent people leadership, thought leadership, and communication skills.
Conditions
- Full-time, Employee Type: Regular.
- Region: AMS - North America and Canada.
- Work Persona: Flexible.