Cloud Network Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dedicated Sr Cloud Network Engineer based in United States.

• Take complete ownership and accountability for assigned cloud networking responsibilities, ensuring reliable and effective customer support.
• Lead complex network troubleshooting during incidents and drive issues to resolution within established SLA commitments.
• Participate in an on-call rotation and provide timely support for critical infrastructure events.
• Triage incidents, service requests, and change tickets for enterprise cloud infrastructure and disaster recovery customers.
• Configure, administer, and troubleshoot switches, firewalls, load balancers, IPsec VPNs, WANs, and related networking technologies.
• Implement and maintain network security hardware and software while enforcing established security policies and controls.
• Plan and execute network changes associated with incidents, customer requests, lifecycle activities, implementations, and decommissioning projects, including changes scheduled outside normal business hours.
• Create and maintain detailed technical documentation, including knowledge-base content, network diagrams, custom reports, platform-specific build and support documentation, and Customer Design Requirements.
• Support the preparation of detailed Service Incident Reports, including root-cause analysis and preventative recommendations for high- and critical-severity incidents.
• Provide overflow support for cloud services deployment engineering and expert-level guidance to network solution architects on customer network designs.
• Stay current with networking and infrastructure technologies, particularly within Cisco, F5, and VMware ecosystems, while pursuing relevant advanced certifications.
• Follow established service-management practices and collaborate effectively with engineering, support, architecture, and other internal teams.
• Handle company and customer information responsibly in accordance with data-handling requirements, privacy practices, security procedures, and compliance policies.
• Identify opportunities to improve support processes, network reliability, documentation, and operational efficiency.

• Bachelor's degree in a technical discipline or equivalent relevant professional experience.
• 10+ years of recent, hands-on experience as a Cisco-based network engineer supporting complex enterprise environments.
• Cisco CCNP or CCIE certification with demonstrated professional experience.
• Extensive experience supporting and implementing global data center environments and enterprise-scale, highly available, mission-critical network infrastructure.
• Strong experience with VMware virtualization clusters and software-defined networking, including VMware NSX.
• Expert-level experience with Cisco Nexus, Catalyst, ASA/ASR, and F5 LTM, APM, and ASM platforms, combined with advanced troubleshooting capabilities.
• Expert knowledge of internet routing protocols, particularly BGP and OSPF.
• Experience with additional networking technologies such as Citrix, FortiGate, NetScaler, SonicWall, and Juniper is preferred.
• Experience in consulting or other enterprise customer-facing technical support environments is highly desirable.
• Senior-level experience designing network architectures and developing network topologies for diverse and complex environments.
• Strong communication skills, with the ability to explain technical issues, recommendations, and solutions clearly to customers and internal stakeholders.
• Demonstrated ability to work independently, prioritize responsibilities, and consistently drive assigned tasks toward positive outcomes.
• High energy, professional judgment, positive attitude, adaptability, and a commitment to continued technical growth.
• U.S. citizenship is required.

• Full-time position with a remote work environment.
• Customer-facing opportunity supporting complex enterprise cloud and disaster recovery environments.
• Exposure to advanced Cisco, F5, VMware, and software-defined networking technologies.
• Opportunities to pursue advanced technical certifications and continue developing expertise across evolving infrastructure technologies.
• Opportunity to collaborate with network architects, engineering teams, deployment specialists, and enterprise customers.
• Participation in work involving mission-critical, highly available network infrastructure and complex technical environments.
• Supportive environment focused on professional growth, technical excellence, and continuous improvement.
• Reasonable accommodations are available to qualified individuals with disabilities to enable them to perform essential job functions.