About the company
Graphcore is one of the world's leading innovators in Artificial Intelligence compute, developing hardware, software and systems infrastructure. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world's most transformative technologies.
Responsibilities
- Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure
- Support engineering bring-up activities, including component validation and firmware interaction testing
- Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues
- Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements
- Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles
- Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability
- Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation
- Provide guidance and mentorship to junior technicians and engineers
- Participate in on-call rotations or off-hours support during critical engineering milestones
Requirements
- Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline
- 10+ years experience with server hardware architectures and board-level debugging
- Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures
- Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure
- Strong collaboration skills and ability to work effectively in fast-paced engineering environments
- Excellent written and verbal communication skills
Conditions
- Flexible working and a comprehensive benefits package including medical, dental and vision coverage, FSAs, HSAs, disability and life insurance, 401(k) retirement plan, commuter benefits, wellness services and EAP