About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Define and execute the product vision, strategy, and roadmap for Lux, ServiceNow’s AI-native experience platform.
- Lead, mentor, and develop a team of Product Management leaders.
- Partner with executive leaders across Product, Engineering, Design, Research, and Business Units.
- Drive innovation by shaping the future of AI-first experiences, agentic workflows, and contextual intelligence.
- Define reusable platform capabilities, product standards, and governance models.
- Develop a deep understanding of customer needs, market trends, and emerging AI technologies.
- Lead platform product planning and drive execution across multiple cross-functional organizations.
- Partner closely with Engineering, Design, and Architecture to deliver scalable, secure, and enterprise-ready capabilities.
- Champion platform quality, governance, accessibility, privacy, and responsible AI practices.
- Represent the Lux platform strategy with executive leadership, strategic customers, and key partners.
Requirements
- Proven experience in product management leadership, ideally in enterprise software or AI platforms.
- Strong strategic thinking and ability to align platform investments with company goals.
- Excellent leadership and mentoring skills.
- Deep understanding of AI technologies and enterprise customer needs.
- Ability to collaborate effectively with cross-functional teams and executive stakeholders.