About the company
The Product Manager, Documentation Systems will own documentation as a product, shaping the systems and processes behind customer and internal knowledge. You will oversee in-product Help, implementation guides, support runbooks, release notes, and the tooling that produces them.
Responsibilities
- Own the full documentation surface, including in-product Help, implementation guides, support runbooks, and release notes
- Determine what should be documented, rewritten, updated, or retired
- Build information architecture based on customer search behavior, friction points, and support needs
- Define and monitor documentation metrics such as release coverage, page freshness, unsuccessful Help searches
- Design and build an AI-assisted pipeline that drafts documentation from tickets, pull requests, release artifacts, recorded demos
- Develop evaluation processes that identify inaccurate or misleading AI-generated content
- Automate change detection, terminology and style enforcement, screenshot capture, and publishing workflows
- Own and evolve the documentation toolchain, currently including MadCap Flare and repository-based publishing
- Partner with Product and Engineering to establish a definition of done
- Develop terminology and style standards
- Own documentation revalidation processes and related service-level expectations
- Learn products through hands-on use
- Create high-value human-authored content such as migration guides, error taxonomies
- Influence product managers and engineers across teams
- Prioritize documentation initiatives
Requirements
- 5+ years owning outcomes in product management, implementation or solutions consulting, technical program management, support engineering, developer experience, technical enablement, or a related field
- Demonstrated experience automating your own work and building practical solutions
- Comfortable working with Git, command-line tools, and codebases you did not write
- Ability to build and automate without necessarily being a professional software engineer
- Practical experience shipping a real-world solution using an LLM
- Direct customer-facing experience
- Experience with MadCap Flare is an asset
- Familiarity with a complex enterprise system, such as an ERP or accounting platform, is preferred
- Experience with docs-as-code or CI-driven publishing is a plus
- Exposure to B2B fintech, payments, or accounts receivable is an advantage
Conditions
- Remote contractor opportunity based in Canada
- Compensation of CAD $60–$70 per hour
- Access to modern LLM tooling connected to internal systems
- Collaboration with Product and Engineering teams across complex platform and ERP environments